We were renting a property in Headingley with Let-Leeds for 2.5 years. We had an excellent experience with them. David, who conducted the viewing, was honest and professional, giving accurate information about the property and the area. During checkout, Michelle was really helpful, having reasonable expectations regarding the condition we left the house.
1467 days ago
I have been renting properties in Yorkshire for 5 years now, let Leeds is the worst by far.
When we view the property, the agent didn't know much about it, promise to check it when she's back to the office and call us back/email but that never happens.
They have got the parking space number wrong so I ended up parking in people's space. We pointed out a few things wrong with the property which they said will be fixed by the time we move in, obviously they were not fixed.
The property was really dirty when we moved in, we have to ask a local domestic cleaning company to give it a deep clean. But when we have to move out of the property at the end of the agreement, they said the property wasn't clean and have to charge us £200 to clean it.
They also can't tell me where the meter box is (I have to find it out myself, that means I can't submit any readings for the first two months due to their very slow response.) and it turns out it's behind a locked door.
We then complained that it wasn't clean when we moved in and we have email the agent about it at the time. But as the staff doesn't even work for them anymore they said they have no record left. What piss me off the most is that we have had 3 different agent that take cares of this property in 12 months which the first two left their jobs for some reasons. And they said they don't have any of the records left, so much for all the calls and emails will be recorded for training and quality purpose.
Also at the begining of the agreement, they have a really simple inventory, and they don't really care about it. But at the checkout stage, they treat the property as if we might have killed someone in their.
And they also response to maintainence report very slowly. Usually when you call they will say it will be pass on to the agent incharge of that property and that person will get back to us, but they never do.
I would highly recommend people not to use let Leeds because you are just paying to get yourself into trouble. Worst letting property and agent I have ever had.
1433 days ago