Moores sold our house at an competitive price with in three weeks, so I was very happy at this point.
Moores time to shine came during the second part of the sale. The process with the solicitors was extremely long and drawn out due to a couple of complexities and some poor communication between solicitors. Moores were there throughout; chasing solicitors and liaising between both sides. If it had not been for Moores hard work, I suspect the sale may have fallen through.
887 days ago
I have never experienced such rudeness and unwillingness to work with a person in my life than I have when I attempted to work with Moores Estate. I originally was paired with a woman named Frances. She set up viewings for a friend of mine on my behalf, not once but twice. Then when I tried to follow up about the properties I was given to another woman named Angie who informed me that it was against their company policies to have someone do a viewing on my behalf. Because I'm an international masters student I was told I needed a U.K based guarantor. I provided that for the first property I was interested in. When that property fell through I submitted an application for a second property only to be told that they destroyed my original guarantor paperwork. When I asked why the paperwork was thrown away I was never given a straight answer and it was told it was a 'learning experience'. Trust me, I have learned. I will never work with this company again. If you're international, a student, or really anyone that wants good customer service go somewhere else. They don't care about you or your needs.
**Edit–This is after Moore's reply: I did provide personal information about my guarantor and never said they could 'buy half of London'. Again just furthering my point of their bad customer service. They would rather belittle me than take personal responsibility for their rudeness. I was never told that my application was 'incomplete' after the first application and then I was basically ignored after the second. If it was incomplete I would have been happy to provide whatever necessary paperwork was needed. My guarantor did provide the paperwork. When I asked why my guarantor information was destroyed they had no explanation and said 'It was a learning experience for them'. I hope others have a better experience with this company that boasts to be 5 stars on google review and then blatantly tries to discredit a young woman with a legitimate review of their customer service. My 1 star still stands.
NaN days ago