8th Jul 2025 (0 days ago)
Really poor service from the estate agent. We were looking to rent a place, got a viewing booked in on a Friday. We arrived and called the estate agent we'd been dealing with, to our surprise they weren't at the viewing and we hadn't been given this information. Despite this we were still able to view, and we loved the place. As per the norm with renting in London, we expected to receive an offer form but this did not happen. The landlord quickly decided he wanted us which was great, and a tenancy form was sent over unexpectedly on the Monday following. Given we'd had no chance to put an offer in or discuss a few things about the offer with the landlord or agent, this came as quite a shock. We asked for a couple of days to sort and were given 1 day, I know London is a speedy market place but given normal renting procedure was not followed, we had some things we wanted to get clarification on. For example, we got confirmation from the landlord that they were happy to extend the contract to our desired length of contract. We had rejected all our other offers for rentals and at 9am on decision day on Tuesday (1 day after receiving the tenancy agreement), we messaged to say we'd love to sign. We were told the landlord had made a decision over night to go with other prospective tenants for a 12 month contract after agreeing to go with us on an 18 month, because we wanted to ask a few questions about the property rather than sign on the day of receiving a tenancy agreement. If the normal renting procedure had been followed, this would not have been an issue and if the estate agent had reassured and supported the landlord that prospective tenants do have some questions often before signing up to rent somewhere for 12-18 months this would never have happened. There was also no message from the estate agent re. the decision from the landlord to go to other prospective tenants until we'd messaged on the day of asking, to confirm we'd like to sign. Given we were rushed in the process, a shocking process was taken to onboard us as new tenants, and little to no support as prospective tenants was given by the agent, I would never rent with this estate agent again.... Read more