Well, it all started well, the process of renting a property ran quite smoothly. After moving in, I experienced quite a lot of problems with the newly refurbished house. I spent two weeks waiting for them to sort things out with the toilets and bathrooms. I could not use them and although it was an urgency, their response was veeeery slow. I only managed to get the things sorted out when I contacted the builders myself, directly.
I was also told that I would have access to the garden and shed and that the works they were doing would not take more than 2 weeks. Well, it's been almost 2 months now, I cannot use the garden, the builders are still using my electricity and water (after complaining they offered to deduct £50 ONLY from my rent this month) and the cherry on top of the cake was being told that the shed was not included n the price. "If you don't agree you are more than welcome to leave".
Customer service plays such a great part n this kind of business but unfortunately the maintenance team does not have it. They should think very carefully on developing that skill if they want to earn credibility.
28th Apr 2021 (25 weeks ago)