I recently sold my house with Estates17 and they were fantastic.
From the first impression when they come to value your property you know you are dealing with very experienced agents. When a new property comes up in Rightmove you already know whether it is a strong possibility or not. Estates17 use a professional photographer which is very important as some properties have block viewings where you spend 15mns visiting the property. Once you go back home and consider whether you should be making an offer you cannot remember everything so the photos are very important. There will be serval photos for each room with great attention to details. Estates17 will send you confirmation by email of all the viewings. On the day of the viewings they prepare a nice brochures with the particulars of the property, one of the agents will be doing the viewings and deal with any requests. If there are any offers the agents will try and get you the best price and they also advise on the best buyers etc. Selling a property is quite a long procedure and it always takes a few months. Every time I rang Estates17 I had the impression that everybody in the office knew who I was and which property I was calling about.
In particular, Jamie took over my transaction and not only he came to value the house, dealt with potential buyers, the buyers who ultimately purchased the property, but he also dealt with surveyors, other third parties (ie timber and dampness specialists, solicitors, queries which arose along the way… ) He was really brilliant and truly amazing, always up-to-date on everything. Every time I had a query (when is the survey going to be booked, what is the status on this or that, update on the mortgage offer, dates when the buyers wanted to exchange/complete etc) Jamie always had the answer straight away. There was never one instance when he said he did not know and would have to find out as he already had the answer. More than in one occasion I thought he was putting a lot of time and effort into the transaction as there must have been a lot of phone calls he was making to other parties in order to keep up-to-date with everything and all of this goes beyond his usual tasks. He was always very approachable, whether I sent an email or a text message on his i-phone he would reply straight away, even at weekends . I remember sending a few text messages over the bank holiday weekend in May and he replied straight away. He called me to say he was going on hols and away for a few weeks but everything was in hand and I could speak to anyone else in his absence. As soon as he was back from holiday he made contact again with an update.
I am myself a difficult and challenging person as I can change my mind and can be undecided, the transaction had previously fallen through as communication with the previous buyers had broken down but the second time it went very smoothly and I believe this was all to do with Jamie’s help as he dealt with most of the queries. I also feel it is very important you trust the agent and I always felt I could trust Jamie 100%. Jamie was always very patient with me and I had no doubts along the way that I may not sell this time even though I now have to rent temporarily. Jamie has been giving me good advice on market trends, property prices in general and I look forward to working with him again on my new purchase.
5th Jul 2018 (3 years ago)
Shocking experience. Only interested in sales. if you're letting forget it and go elsewhere. No one ever gets back to you when they say they will and when you do finally speak to someone, they never know what's going on. Only interested in sales. if you're letting forget it and go elsewhere.
1st Feb 2018 (3 years ago)