3rd Jan 2026 (14 days ago)
Appalling service and a complete lack of support throughout.
We were initially drawn in by the sales pitch and positive reviews, however proceeding with Geering & Colyer proved to be a significant mistake.
Our property sold within a couple of weeks, after which the pressure began. We received multiple phone calls each week requesting updates and being told that our buyer was anxious. We explained repeatedly that we were actively viewing suitable properties as quickly as possible. Eventually, we had to ask that the constant calls stop, as the process was already stressful enough without feeling harassed due to our buyer’s anxiety. During one of these conversations, our point of contact stated that she herself was stressed. Following this, we requested that all further correspondence be conducted via email.
During the two months it took us to secure an onward purchase, there was no support from Geering & Colyer. A key part of their sales pitch was that, once our property had sold, they would actively assist us in finding our next home through their wider network of estate agents. This support never materialised.
When we eventually had an offer accepted on our onward property, we discovered—via the selling agent, not Geering & Colyer—that our chain was significantly longer than we had been led to believe. This was critical information that should have been clearly communicated to us. We contacted Geering & Colyer regarding this but received no response. We were later informed by the selling agent of our onward purchase that the chain had collapsed, again without any communication from Geering & Colyer. Multiple attempts to contact them went unanswered.
We subsequently requested that our property be removed from their database, as we would be listing with a different agent. It took three days for them to respond, and this was limited to a confirmation that our request had been actioned, with no apology or acknowledgement to what had happened.
In contrast, other estate agents have been far more supportive and proactive throughout the process, including providing information on properties listed with competing agents.... Read more