3rd Apr 2024 (15 days ago)
I recently concluded a tenancy with Alexandre Boyes, I feel it's important to share my experience for the benefit of future tenants.
Initially, the estate seemed promising; however, I soon faced significant issues. The most pressing was a large damp problem within both bedrooms of the property, which was acknowledged by the agency but, disappointingly, remained unresolved for the last six months of my tenancy. This not only affected my living conditions but also raised concerns about long-term health impacts.
Another surprising oversight was the miscommunication regarding the property's parking situation. I was informed the road was public, but it turned out to be private, leading to unnecessary tension with neighbors.
Furthermore, my experience with the deposit return process was particularly stressful. The attempt to withhold the majority of my deposit without clear justification was unsettling. Thankfully, the Tenancy Deposit Scheme (TDS) mediated, resulting in a £400 return in my favor, which highlighted the discrepancies in the agency's claims.
Despite these challenges, I attempted to facilitate a smooth transition by allowing viewings after I moved out, two months before the end of my agreement. I even reached out proactively to ensure the property was left in a satisfactory condition for the next tenant. Regrettably, my efforts to communicate and address potential issues were met with silence, only for these same points to be unfoundedly cited against me at the end of the tenancy.
I could talk to more examples of failure from Alexandre Boyes such as the broken back gate which they were aware of as I had reported it twice already, The next door neighbor ended up paying for the repairs in the end due to the lack of response from Alexandre Boyes.
This experience has been a learning curve. While I understand that managing properties and expectations can be challenging, transparency, communication, and action are crucial in the estate agency business. I hope this feedback serves as constructive criticism for Alexandre Boyes, to improve their service for future tenants.... Read more