There are many things I really love about Morgan Randall from the website to the people. The first thing I noticed about their website is that all the information is present and clear and easy to find (unlike other estate agents where the presented information is somewhat inconsistent) and always includes things like service charge, council tax etc.
On the very same day I submitted a form to the website with what I was looking for, I got a voicemail from a cheery voice, Gina De, that instantly made me feel that my message was important.
Gina has taken my needs on board and has been excellent in showing me different places and listening to my opinions on them. Whenever I view a place with her, I'm given an information pack about the it making it much easier to remember what I've visited and she is always very patient with my questions and has given me a lot of advice. I've also found her replies to my emails to be extremely prompt and on top of that she's a delightful and enthusiastic person! I haven't found the perfect place for me yet but I really hope it's through Morgan Randall as I've felt like a valued customer here.
27th Nov 2019 (1 year ago)
MorgaRandall, The worst of the worst! Whatever you imagine about the service related to tenancy, this agent would be at the bottom, apart from finding you a new house after all. They are eager to find it on the initial several days but THAT'S IT!!
You might get no replies for 10 times of emails by the time when you put your holding deposit in. You might be in trouble as the move-in date would be postponed like me and you may have to wash up your cloth with your hands as the washing machine would stay out of work.
For me, It has passed 18days since I moved in.
I am in a disaster with a stack of dirty cloth, wiggly dinning chairs and not working ventilation and lights in the kitchen. While I first visited this flat to view there was a TV, but the TV has gone on the move-in date. The consultant was Elizabeth and she said "it belonged to the previous tenant. What is wrong?" I had to bought a TV at my expense. They advertised it was furnished and they insisted a furnished flat doesn't mean it provide a TV. She even added "it is very rare to provide a TV when it is a furnished flat." Nonsense!
Anyway at least the consultant should notify me if there was a big removal or big changes between the viewing and the move-in date but there was no excuse or information before I agreed the contract.
Negligent to keep you updated and ignorance of your request and just a representative of a Landlord who doesn't listen to tenants' voice. Those are my impression on MorganRandall.
6th Jul 2016 (5 years ago)