My girlfriend and I recently purchased a property in Leytonstone through Theydons and can personally vouch for their professionalism throughout.
As first time buyers, we were (reasonably!) clueless with how the process works and the work involved. The team at Theydons were incredibly knowledgable, always on hand and very understanding.
Would be more than happy to recommend their services.
Although most of the staff were really lovely and helpful at Theydons, the experience was ruined by Andy, the manager. A really unpleasant man who didn't respect us at all. He pulled the classic dodgy letting agent trick of taking money from us for not having cleaned the place properly, although we left the flat much cleaner than the state it was in when we moved there.
When he was at our flat he would only speak to me, and referred to my flatmate (we rented the place together for the whole period) as "your friend", which felt extremely disrespectful, we can only guess it was because she looked younger. We correctly predicted precisely what he would try to get away with at the end of our tenancy. The inventory was done long before we moved in and didn't address any of the areas that he claimed were problem areas when we were moving out, which knowing my rights now, I would never have accepted again. Leytonstone is a nice area to live in, but I would avoid Theydons as long as that man works there.
We recently rented our flat out with Trading Places and are so happy we chose them. Jamie has been fantastic and we’ve found him to be well-informed and professional. He marketed the flat really well and found us some great tenants. He quickly resolved an issue that occurred in the first week of their tenancy which was a huge relief. We have also been impressed with the professionalism and quality of the tradesmen that Jamie has recommended to us. All in all, having Jamie manage our home while we are away is a huge weight off our mind.
Trading Places delivered excellent customer service, in particular Jamie. Jamie was helpful and patient from the moment we started looking at the property to the moment we got our keys. He was always very prompt in responding to emails with any questions we had. When we got the keys, we were gifted a housewarming gift (lucky bamboo plant) from the agency, which was really thoughtful and kind. We were also given vouchers to sample local restaurants, the day after we got our keys Jamie noticed one of the restaurants we had been given the voucher for was closed for refurbishment and emailed to inform us so that we could come in to the office and he could change the dates on the voucher, so that we could still use it. Overall, Jamie exceeded our customer service expectations and we will definitely be recommending Trading Places to all our friends and family. Highly Recommend!
Daniel McAlister at Haart Leytonstone exceeded my expectations in terms of how he handled the entire sale. He’s a very likeable guy, genuine and honest - not your run of the mill estate agent fodder that we’ve come to expect from the likes of Foxtons. I’d highly recommend Haart Leytonstone if you’re selling or buying in the area.
If had an option to rate below zero I would say -10
Great experience selling our house - Petty's was very professional throughout and guided us through the process and explained all aspects thoroughly to help us achieve a good price. Would recommend highly.
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
Allen Davies is just about the only estate agent in Leyton, if not London, that actually treats its tenants like human beings rather than a cash sum every month.
We've been very happily renting from them for 3 years now, and while the issues have been very few and far between, where they have arisen, they've always been straight on it. Contact is routine in both directions and inspections are carried out not just to check the property is being cared for but that it is caring for the tenants as well.
Dropping into the office is always a pleasure as well should you need anything.
Can't say it enough: these guys are great at what they do.
thieves and scammers!!!!
do not rent flats from them !!! scammers have rented a house to someone who has already been rented a lot earlier, liars and cheaters, I have never met such a non-professional agency
Claudia and Kenny were very proactive in making sure our house purchase went through as smoothly as possible, chasing lawyers etc and making sure we were kept informed the whole way through. They went above and beyond, even helping us to handle our buyers even though it wasn't really their job as they were not the agents in charge of handling our sale. Also, they were just really nice people to deal with. Finally, they were always available on the phone or made sure they got back to us within a couple of hours if they were busy - that is a huge plus if you're doing something stressful like buying a house! Thank you very much Stow Brothers E11.
Their valuation was higher than I expected, and they revised down from an initial figure of £635k to £600-625k. In the end the property sold for just over £585k (after a long time on the market and a reduction in the asking price from £600k to £575k).
All that said, the people were always polite and friendly, the fees were reasonable and I think their brand works well. A decent estate agent, definitely.