Fay, Francesca and Elaine were great and really helped us to secure our first house.
We visited the property a couple of times and they were happy to facilitate this.
They had a really personable approach which we didn’t experience with other agents.
Would definitely recommend.
Clare and Jonny
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
Good agent, very helpful. In my opinion they went above and beyond for us. Thanks
Shocking customer service. The estate agent did not appear in a viewing that had been confirmed both via email and SMS. There was no people to pick up the phone (it was after 6pm) and I did not receive any emails or calls to apologise despite sending several messages to the estate agent. It is the first bad experience I have ever had with an estate agent and I will not consider them once again for my property search.