All I can say is that the service provided was excellent. Very friendly staff and always willing to help with anything.
I found a lovely place with them and I am very happy with it and also with the area.
I highly recommend this agency. They are great!
Jonay Matos Perez
One member of staff (Adam) lets down the whole team. Instructed them to let out a property last year. They did not find me a tenant so decided to give another agent a go. They contacted me when they saw the other agent marketing asking if they are also given a chance. Explained that I had an arrangement with another agent for a week and I would get back to then when that week was up. I didn't like how they kept questioning my decision as it's my prerogative what agent I instruct but let it go.
A couple of days later I noticed that they had simply gone ahead with marketing the property anyway using photos they had taken from a previous instruction. I couldn't believe it. As a Landlord you want a "pushy" agent to get the deal done but these guys are intrusive and cocksure. If they had waited a few more days I may have actually gone ahead and agreed to instruct them but that kind of underhandedness just doesn't sit right with me. Even if it does cost me a few weeks rent.
Great service, very professional. Excellent communication from Mr A. Tipu made the whole process really smooth. Would recommend.
I was a tenant at a property managed by Outlook, and I was incredibly disappointed with the experience. I have been a tenant of multiple properties throughout the UK and Australia, and this was by far the worst experience I have ever had with a managing agent.
My experience with Bairstow Eves Leyton Branch, particularly with Jessica N and Luke P has been superb. Jessica is personable and responds promptly and deals with my requests effectively. I will commend these guys and will recommend them as long as Jessica in in the branch.
Wole Femi Asaolu
Avoid this agency at all costs. They ignore most of emails, they never return calls and most importantly they consistently lie. We've learned our lesson hard way wasting lots of time, money and effort while we have been told that everything is fine. Both managers Paul Leonard and Akbar Ali were dishonest with us and needed to be chased to reply to emails.
Huge disappointment and massive waste of our time and money.
While looking for a flat in East London, I dealt with a young man called Jesse. He is the most professional agent and a great asset to the company. I highly recommend using him in the future.
"Money Grabbing Attitude". AVOID
Absolutely unprofessional and time waster; they deliberately retained information from me just to ensure some 'back-up plan' to present the landlord to ensure their (shamefully expensive) fees are collected and not bothering to guarantee any sort of transparency and honesty.
I was interested in renting a a flat listed by their branch in Bow E3.
After discussing over the phone with the agent we have arranged a first viewing where they guaranteed I would have had the first slot available.
On the day of the viewing they have cancelled on last minutes as "the tenant did not want to give them access".
I understood the situation despite of the inconvenience caused to me in having to re-arrange another viewing.
I once again asked for the first available slot, which was guaranteed for me just 2 days later.
I once again took time off to attend the viewing. I called the branch in the morning to confirm and sent an email shortly after to confirm my attendance once more.
The agent sent me an email (did not even bother to ring my phone and speak to me) to inform me that an offer submitted the week before was accepted and the property was therefore taken off the market.
Excellent service! Saif dealt with me and was very helpful and friendly with any queries. Highly recommend Birchills estate agent and make sure to go in and ask for Saif.
The manager of this shop, Peter Lawrence is one of the rudest men I have ever had the misfortune to deal with. I'd arranged for him to value my property. After a brief phone conversation an hour before the valuation he called me back a few minutes later and told me he'd googled my property and gave an estimate of what HE thought it was worth and said he wouldn't be coming out. I had taken the morning off work for the valuation. When I told him this he wasn't at all bothered and hung up on me. I would never use this estate agent.
Helpfull and professional staff. Made our move stress free, would highly recommend stonebridge.
Thank you for your absolutely excellent service. Shazu Kahn was extremely helpful every step of the way. He managed to sell my property within 1 week. Everything was taken care of by him and the sale went through very smoothly.