Myself and my brother worked with Amanda to find a new flat to rent. She was very very helpful and such a pleasure to work with!
She made everything so easy from start to finish!
I would definitely recommend working with her or one of her colleagues.
The worst experience ever, asked to view a property and the lady never got back to me as she said she would!!
We recently rented our flat out with Trading Places and are so happy we chose them. Jamie has been fantastic and we’ve found him to be well-informed and professional. He marketed the flat really well and found us some great tenants. He quickly resolved an issue that occurred in the first week of their tenancy which was a huge relief. We have also been impressed with the professionalism and quality of the tradesmen that Jamie has recommended to us. All in all, having Jamie manage our home while we are away is a huge weight off our mind.
Trading Places delivered excellent customer service, in particular Jamie. Jamie was helpful and patient from the moment we started looking at the property to the moment we got our keys. He was always very prompt in responding to emails with any questions we had. When we got the keys, we were gifted a housewarming gift (lucky bamboo plant) from the agency, which was really thoughtful and kind. We were also given vouchers to sample local restaurants, the day after we got our keys Jamie noticed one of the restaurants we had been given the voucher for was closed for refurbishment and emailed to inform us so that we could come in to the office and he could change the dates on the voucher, so that we could still use it. Overall, Jamie exceeded our customer service expectations and we will definitely be recommending Trading Places to all our friends and family. Highly Recommend!
I recently bought a house through pettyson @ Prestwich and were supported throughout the process fantastically- thank you.
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
Great estate agent. We viewed around 3 or 4 properties with Ramario and he was very knowledgeable and answer all of the questions we had. I felt like they really helped us figure out what type of property we were looking for. Would definitely recommend.
I turned up to view a property for sale and the estate agent from Outlook didn’t show up. Instead I had a grumpy tenant telling me she didn’t know anything about it and I could not have a look around as Outlook we’re supposed to notify her. I had spoken to Outlook on the phone a few times before the viewing so as far as I was made aware everything was fine, but instead I travelled across London for nothing.
Excellent service from start to finish. Kyli, Claudia and the rest of the team ran things very smoothly and kept us updated throughout. I would definitely recommend Stow Brothers to others.
Their valuation was higher than I expected, and they revised down from an initial figure of £635k to £600-625k. In the end the property sold for just over £585k (after a long time on the market and a reduction in the asking price from £600k to £575k).
All that said, the people were always polite and friendly, the fees were reasonable and I think their brand works well. A decent estate agent, definitely.