5th Apr 2024 (15 days ago)
Extremely poor communication, from a very rude and abrasive admin working in Linlithgow I believe. We phoned to put an offer on a bungalow in Livingston, to be told you can't, you need to do it through solicitor. I took advice phoned them back and said I've been told I can put verbal offer, woman huffed and said it's not how we do it, so you want me to put the offer to the vendor??? I said yes please, she huffed again! Our solicitor then phoned 10mins later to put formal offer in, to be told vendors on holiday so need to get hold of them!
Next day the bungalow in Dovecote Place had UNDER OFFER ... We had NOT even been told, when my Solicitor phoned told it's under offer to someone else, the rude woman refused to give any other details, failed to follow legal rules about informing of other offers, and didnt return my call after!!
Our first viewing we didn't even get a follow up call to see if we like it, their clearly taking a lot of money from people who've lost relatives as this was also part of an estate following a death.
I've emailed to make a formal complaint, I'd be surprised if the vendor was even told of our offer, this company do nothing to earn the extortionate fees they charge, I'd never recommend them to anyone!!!... Read more