3rd Sep 2026 (11 days ago)
This company’s signage is literally a red flag.<br><br>Take note - and if you know what’s good for you - run.<br><br>If you’re a prospective tenant, don’t just take my advice… read the pages and pages of reviews of this company from other people who have been put through hell by these people.<br><br>Junior lettings staff - who was given the responsibility by her management when she was 5 minutes in the door with zero experience to remotely manage a full electrical rewire of the flat I was due to move into, at the tail end of Covid. The electrics were malfunctioning, the walls were destroyed, the carpets were destroyed and every other general maintenance issue that was supposed to be taken care of before I moved in, she failed on. Then she went of a campaign of emotional manipulation in an attempt to wear me out when I was trying to have her take responsibility, admit fault and fix the damage. She didn’t admit fault. She didn’t apologise. She didn’t fix anything.<br><br>I fixed everything myself - walls, floors, kitchen units, fireplace. I spent thousands of pounds doing so.<br><br>I should also add that the flat was on the market with no valid electric safety certificate and only after it was advertised, had people view, and a deposit paid and a let agreed did this junior notice that the EICR certificate (and others) had expired.<br><br>Not only was there no proper due diligence on my move in, there was no proper due diligence when the previous tenants moved out.<br><br>Sloppy, at best.<br><br>Director of Property Management-. This vile excuse for a woman took no responsibility, never apologised, never picked up the phone, never fixed anything and threatened my tenancy.<br><br>head of customer service - this vile excuse for a man - never picked up the phone, mishandled my formal complaint, took absolutely no responsibility for the problems they had created, admitted no fault, harassed me in the process, never resolved anything, and gave me no option but to seek compensation via a tribunal.<br><br>The case had so many items to be heard that it took 3 hearing, over 2 years.<br><br>As soon as the case was over, DJ Alexander sent me a notice to leave - citing that the landlord wanted to move a family member in.<br><br>This was a lie. The flat was back on the market less than 4 weeks after I moved out, with one of their red flags in the front garden.<br><br>For those who have read this far - also take note that they have a boiler plate response on negative google reviews suggesting that we reach out to customer service with our complaints - trying to look like they care.<br><br>4 years of my life absolutely ruined by people who’s egos will not allow them so just say, sorry - I was wrong - let’s fix things.... Read more