26th Jun 2026 (5 weeks ago)
We had a very disappointing experience renting through this agency.<br><br>Before moving in, we were told that the apartment was ready for occupation and that many other residents had already moved into the building. However, after moving in, it became clear that we were actually one of the first residents, and many essential facilities were simply not ready.<br><br>Some of the issues we encountered included:<br><br>* No key fob was provided for building access or the car park.<br>* We were promised six months of free parking, yet the parking facilities were inaccessible.<br>* The apartment had not been professionally cleaned before we moved in. There was heavy dust throughout the property, including inside cupboards and on top of cabinets, and there were unfinished areas such as gaps in the kitchen skirting boards.<br>* There were no waste bins available we don’t know where rubbish should be disposed of.<br>* The mailboxes had not been labeled<br>* Delivery companies such as Amazon and DPD could not find the building because there was no visible building signage or clear address identification.<br>* We were unable to arrange broadband despite being told Openreach infrastructure had been installed. Every provider we contacted advised that broadband services were unavailable at this address, making it extremely difficult for those working from home.<br><br>What disappointed us the most was the lack of transparency throughout the process. Based on what we were told before signing the tenancy, we reasonably expected to move into a fully operational building. Instead, we found ourselves living on what felt like an unfinished development with many basic facilities unavailable.<br><br>To make matters worse, it has now been over ten days since we first reported these issues, and neither the letting agent nor LSH have provided any meaningful response or update.<br><br>Today, I called LSH for an update and was told that they have other matters to prioritise, and that our issues would be dealt with “in the future.” This is simply not an acceptable response when tenants are unable to access basic facilities that were promised before moving in.<br><br>We felt misled throughout the letting process. Naomi assured us that the building was ready and already occupied by many residents. Our experience after moving in was completely different. We believe prospective tenants deserve honest and accurate information before making such an important commitment.... Read more