Professional hassle free service. The agent was attentive to my needs and understood what I was looking for. Gave me balanced and considered advice and I was left feeling confident and reassured in using this agent.
The flat I took suited my needs perfectly and references were processed effiently and I was kept informed throughout.
So overall a great service and I would highly recommend this agent. :)
1629 days ago
Ive recently rented a flat from Belvoir Lettings and their level of service is basically disgusting. Firstly when me and my partner moved into the property it was filthy, the carpets obviously hadn't seen a hoover for months as there was thick black dust throughout the property and cob webs in the corners. Also the curtain rails were hanging out the walls along with lots of other things, missing knobs on cooker, no plugs for the sinks, mold in the bathroom etc.
I Emailed Belvoir about this and also to add things like cracks in tiles to there 'inventory' that they had missed out, I got no response. I called back after a few days to see what was being done about it and the person at the end of the phone said that someone was dealing with it and they would get back to me. I have now been waiting for over three weeks for this to be resolved with no avail. Each time I ring up I get some clueless idiot who says they will get there manager to ring me back, which they never do.
I am utterly disgusted by the way they usher you into a contract and into a house, then when your in you are nothing to them anymore. They don't have a single ounce of decent customer service and i would urge people thinking of going with them, to look elsewhere.
2471 days ago