Couldn't have wished for a better team to help myself and my partner move into our new little home. Marlene, Gary and David are truly amazing! Everyone went beyond the call of duty to help out at anytime. Would highly recommend using the hamilton branch when wanting to rent or buy any type of property. Cannot thank the staff enough!
26th Feb 2018 (3 years ago)
Absolute worst company I have ever leased my house with.
The customer service from the branch staff through to the customer care team are a disgrace.
Recently this "company" allowed a tenant to destroy furniture and belongings in a fully furnished property and have completely washed there hands of any wrong doing or compensation.
Elaine at the branch is useless I have asked her on 4 different occasions to forward on a valuation of the house that was completed and I am still waiting on it. Just want to sell the house now because leasing the property is such a chore with this company. The monthly payment from them is supposed to go in on the 14th, it's now the 16th and there is still no sign of it, hopefully it goes in before our mortgage is due out but with YourMove I don't hold out much hope.
When I initially raised the complaint I received an email back from Marion Hunter who is the area sales manager, I think she might be a robot because she just copies and pastes her generic response no matter how much you try and explain your concerns.
After giving up with Marion, I have since been dealing with Brian Moran, the area lettings director of Scotland and he has promised I will see this valuation soon, let's hope he is not as useless as his staff. I have only asked for it to be emailed, surely can't take that long.
All in all, I would advise going with anyone other than YourMove, there are plenty estate agents in the area. Save yourself the hassle.
16th Sep 2015 (6 years ago)