Very impressed with the service provided by Emma Thompson in the lettings team. From my initial enquiry, through to collecting the keys to my new home, Emma was professional, polite, and very proactive throughout. My circumstances were slightly more complex than normal, but Emma guided me through the process, and advised on the most effective way to complete the required details, often answering my questions before I'd asked them! I'm very grateful to Emma, her skills, knowledge and proactivity. I wouldn't hesitate to do business with Chase Buchanan again.
167 days ago
terrible service, i viewed a house and made a offer to rent it. i offered to pay a years rent in advance as i own my own business and the traditional tenancy referencing wouldn't favor me. then the estate refused to forward my offer to the landlord unless i paid for the tenancy referencing, even though it would be pointless! just because he would benefit from it financially. this is actually against the law and when i complained to the head office stating that i had spoke to ARLA the property regulating body they then had a manager call me back. now saying they had mentioned it to the landlord but he was not interested in having the years rent paid upfront... sounds more like they know what there colleague was doing was wrong and they are covering for him. attempting to bully unnecessary fee's out of someone illegally... they took no responsibility for there actions and swept it under the rug as a misunderstanding?
there not to be trusted, use another company...
1382 days ago