Worst experience of my life, would not recommended to my worst enemy. Myself and my partner moved into the house been rented by Keats's whilst my partner was three months pregnant. After three months of living in the property the house was put up for sale without us as the tenants been made aware, we only found out when a man in a van came to are house to hammer up a for sale sign. Keates response to not telling us was that because we had contact with the landlord they thought he might tell us. They also tried to carry out a house inspection without any prior appointment, just arrived at the house. They then tried to evict us using an eviction notice they had printed out and signed at the time giving us two weeks to leave the property, which when we showed to a housing advisor with the council, had said the document is false and unproffessional, it is only with the council's help that a proper possession order was served. We were then changed £350 for the court fee's to be evicted, of which after a further 3 months in the property we still never received an official eviction notice. We are now out of the property and living with my partners parents with a new born child as most of our money went into the house getting it ready and decorated for the arrival of our first child. Now Keats's are trying to keep our deposit stating it is to cover eviction fee's, even though we have already paid court fee's for the possession order. All of this after been told at the start we could rent the property for 5 years and then buy at the end if still within the property. Myself and my partner both work full time and always paid rent on time, the landlord even commented that the house was immaculate and a lot of work within the garden was done including to his decking which was rotting and falling through. The attitude from all staff at the stoke branch was vile apart from one very polite lady who did seem sympathetic, the rest made you feel belittled and did not seem to care or take note of any problems or issues from start to finish. Only gave one star because we had too. Made a very stressful pregnancy putting my partner in hospital due to stress.
1834 days ago