Thank you Monika for an amazing service. I’ve worked with a lot of Property Managers with different estate agents and I have to say Monika is the best out there.
Thoroughly enjoy our business relationship!!
Thanks Monika & Regent Property keep up the good work!
14th Feb 2018 (3 years ago)
Please AVOID this agency! They never respond to emails, they ignore you all the time, they don't attend to any maintenance issues and they simply don't care about your property if you are a tenant or landlord. I used to be with a smaller agency, Berkley, which was really good, but unfortunately they were absorbed by Regent. This has been the worst property agency experience I have ever had. We have a mould problem in our bathroom, which was reported to them in May 2017 and up to today November 2017 they haven't resolved the problem, despite landlord agreeing to put an extractor and giving them funds for it. They sent an engineer to assess the work in August and since then they just remained silent. I have been sending them emails and calling them since August, but they simply ignore you and never reply to your emails. Last week we got an email from a new agency saying that the landlord was very unhappy with Regent's poor service and decided to change them. Regent hasn't even notified us and when we called them they didn't know what was going on, they are always in total mess. They were supposed to fit the extractor before they officially stop managing us as the landlord gave them funds for it. They sent another engineer last week again to again assess the work, as apparently the previous one lost the report (this was their first argument) or didn't get the right quote (this was their new argument when I called a day after). Nevertheless, of course they failed to resolve the issue as the landlord was done with them and decided that the new agency will finally deal with what Regent failed to do for past half a year. Also, they never know what is going on and when our previous property manager left, they didn't even notify us and didn't know who was the new one for some time. Everyone is always out of office and they always promise things they never deliver and never get back to you.For example they tell you they will email you or call you back in 5 minutes, but they never do. Forget emailing them as your emails will never get a reply, forget reporting maintenance issues on their platform Fixlo as they will never attend to them, forget calling them as people leave their jobs daily and the new people never know what is going on, forget complaining to them as they will pass it on to the maintenance team which doesn't care. Also, they have lost a copy of our keys which were given to them by our previous agency (I have emails to prove this). They never even checked the flat and in case we aren't here and something is happening or we are locked out, they can't do anything. They failed at managing our property, they failed at attending to maintenance issues plus I find their staff very ignorant and often impolite (example - our previous property manager Davindra told me to have a window in the bathroom opened all the time as in her opinion this would resolve the mould issue, despite me telling her we live on ground floor and have to close the window when we are not in the flat. Also, her emails were very passive-aggressive).Their emergency number often doesn't work and either no one picks it up and if they do you have to keep calling it for hours. The worst experience ever, I highly recommend avoiding this agency if you are a landlord or tenant as they simply can't deliver anything and they won't manage the property for you at all. Also please note that they fake their reviews, their own employees (example: Ben Temple who is a director and Jordan Axten who is a compliance officer) gave 5 star reviews although Google Policy clearly states that you shouldn't review your own employer here as it is a conflict of interest. As soon as I reviewed them, Jordan Axten added a 5 star review (without any comments) and their supplier who does photography for them also gave them 5 star review to put their overall rating up. This agency is a big SCAM
14th Nov 2017 (3 years ago)