From the first phone call to arrange an appointment to having tenants move in, the process was seamless, very efficient and very quick. I can't thank Jennifer and Pia enough for their help and professionalism. I would recommend them to anyone looking to rent their property out.
1304 days ago
I'm extremely disappointed with how Bridgford handled my application to lease a property in York.
I'm not angry just that I didn't get it- it happens. I'm angry because in this case it wasn't a better offer from someone else, or a failed reference, or a lack of funds on my part. It was 100% purely Bridgfords' standoffish, misinforming and inept handling of a customer who contacted them just 2 hours after the property had been listed. I had money in the bank ready to deposit, I was told I could have a Skype viewing (since I'm a UK Citizen living abroad), I was promised callbacks that never came, I was told this and that by different people and fobbed off to someone different each time.
Through this entire process I had been more than accommodating, taking calls and replying to emails in the middle of the night, even paying for a UK phone number at my expense so that they could contact me easily. When they wanted a third party to view the property for me, I was ready with someone the next day. When they needed right-to-rent evidence, I offered everything possible to get it to them, again at my expense. We were ready with money in the bank to secure this property and were ready to follow the due process as smoothly as possible.
Three weeks after my initial contact and four staff members later, zero progress was made on Bridgfords' part. What kind of service is that supposed to be? Why couldn't we have organized a third-party viewing on my first call, or the next day instead of being promised a Skype viewing? Why did we have to wait three weeks for any form of solid contact from them? Why did the staff member promise a callback then go on holiday until mid-way through the next week? I could ask a million basic questions about why they were the way they were and I presume that the answer is that either they're prejudiced against customers who are abroad, completely inept at handling them, or just too incredibly lazy and uncaring to spend any time on it.
I will add that I'm also shocked that they seem to have absolutely no knowledge of how to handle an applicant abroad and that they didn't go to any length at all to help make this process a smooth one. It's they should have processes in place. Since then, I've had three Skype viewings with different agencies all in a tenth of the time it took to get a single email from Bridgfords.
They didn't even have the most basic courtesy to contact me directly about the property being let, which just compounds this completely despicable service and awful, awful experience.
This was a dream home for us- we spent over a year waiting for the right home to come up so we could move back to the UK. We loved it so much and were ready to accommodate Bridgfords ever step of the way. Their team absolute crushed our hopes and dreams.
1146 days ago