I am an international traveler and I've had my share of bad experiences with leasing agencies. The Knight Frank crew in London were very helpful and turned what was in most cases a terrible situation into one that was very professionally managed. Specifically Vinoath Selvakumar aka "Vinnie" at the Richmond branch would generally go out of his way to help our international needs. Thanks guys.
After having seen something like 60 flats with other agents I finally got to the point with Knight Frank as I they understood my needs and did not waste my time visiting other random properties. This was great!...
On the other hand... the aftermath was quite painful/annoying unfortunately.
The information received from the Agency revealed to be really imprecise on some aspects of the technical features of the flat (even though reportedly passed by their clients), definitely demonstrating some quite shallow technical knowledge which one would not expect from a name as Knight Frank.
Harry was polite, efficient and pragmatic. I'd happily use him and KFH again. Thanks
It's a shame I can't place a rating lower than a 1 as I have had a terrible experience with this Real-estate agency. I have been lied to I have been offended by its staff and I have entered a house that has had zero work done to its water, heating and several other general aspects that make a house habitable despite being told that 'its all been taken care of'. In all my years of living in different countries and different cultures I have never seen such laziness and lack of feeling towards tenants.
Crystal was amazing for helping me and Laura find a beautiful flat to rent! Would recommend her to anyone - absolutely fantastic! :)
Terrible customer services, by far the most unorganised agency I have ever used! Renting a property through them has been more stressful than when I brought a house!
Time after time we were told incorrect information and was pressured throughout the renting process
I hope to NEVER have to use them again
Avoid if possible for renting in London!!!!
This was the first time that we rented out our house, so we didn't know the process at all! The letting team were superb in their direction and knowledge of the market and completion. They led us through step by step and regularly updated us on potential viewings and feedback. We will definitely use them again, and recommend them to our friends..
thank you for euro 2016 fixtures / score card.
to-day's hungary v poland is in group F NOT c
NOTMUCH SPACE FOR RECORDING RESULTS FROM FIRST ROUND
TRUST YOU NORMALLY PLAN AHEAD BETTER !!!
Thanks to Saleem Douglas I have found the perfect home! I've always wanted to live in the borough of Richmond but didn't know much about the area. Having an agent that could support me in the process and listen to my needs made the process as smooth as possible, something much needed when moving to a new area. I will be sure to return when I am looking to upgrade in the future. Thank you again.
These guys are the most dishonest agents I have ever had the displeasure of renting a property from.
Continuous problems at the property (Drainage/Electricity) which at first they tried to say was our fault. The drainage problem led to a massive leak with raw sewage running down into the living room. Close to 3 months later and still nothing done about it. Didn't even send cleaners round. Have small Children in the house.
At every stage Oliver and his team have passed the blame on to the landlord to which I'm sure some lies. This company are happy to take your money but if/when there is a problem they wont lift a finger to help.
Currently waiting on the council to do an inspection and issue order to James Anderson to get the required works done
Amazing customer service from James & Hollie. Really went out of their way to make the moving process comfortable and stress free. Would definitely recommend them to other friends moving into the West London area.
I dealt with Hollie and she has been incredibly helpful and professional throughout the whole process of purchasing m y flat. In fact she went above and beyond, by guiding me, providing me advise that the solicitor I had appointed wasn't giving me. But also proactively prompting parties in the process to ensure the sale was moving along swiftly. As a first time buyer, it was an incredibly stressful process and the lack of professionalism of the solicitor contrasted with Hollie's professionalism and diligence. In addition, the quality of properties proposed by Aston Rowe in the Shepherd's Bush/Acton/Chiswick area is from far the best.