I have used Antony Roberts (Kew) for the letting and management of my house for the past couple of years, they have always been really honest, straight talking and pleasant to deal with, unlike other agents I have dealt with over the years.
I cant recommend Hanya and her team highly enough.
Extremely helpful and pleasant staff. You are always welcomed with a smile when visiting the Kew Lettings office.
As to their ability at finding excellent tenants and providing a market valuation, market conditions their service is second to none.
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I had a great experience using Foxtons in Chiswick High Road and especially from the help I have received from Carlo Crismann whilst I was searching for a new apartment to rent. He was very professional, polite, knowledgeable and he would pay attention to what I was looking for. He would make recommendations and he would offer his expertise and advise but he would never add pressure on me or he would never try to lead me to fast decision. I would recommend this branch and Carlo
Terrible company. Only interested in profit. Eventually had to release us from tenency early due to extreme damp in property after involving the local council. Before we did they were completely unhelpful and only seemed to care before you sign a contract. Terrible customer service. My "account manager" Alan was totally incompetent and very rude. He had poor communication skills and let us down on countless occasions. Saying he would call then wouldn't bother. Do not use Foxtons.
After a few challenging and unpleasant experiences with other estate agents, dealing with Whitman & Co was on a completely different level. Andrew was honest, straightforward and supportive during the whole process, which proved to be quite frustrating.
Next time I need an estate agent, I know where I'll be going.
Thank you so much for the top quality service.
In the process of renting a house with Whitman & Co - it's been a nightmare dealing with the estate agent. Perfect house, and we're excited to move in, however Whitman & Co are unprofessional, very fraught in their communication in the sense that one person says one thing and another will say another thing, and overall very difficult to get a hold of. I call and ask for a callback, only to call back 45 mins later and be told that person has gone to lunch - very poor ethic. Only giving 2 stars as the house is great, other than that they are unable to do their job professionally.
Richard Tann has been very friendly and fast in helping us with our move and negotiating the terms with the Landlord,
I'm glad every aspect worked out smoothly.
Orchards of London (Acton branch) has been consistently unprofessional in our experience. It has been a one sided interaction with replies to emails that are generally requests from their side whereas emails from us have been largely unanswered. Our issue started the day we moved in. There were errors with the contract and paperwork and despite promises from their side, the house was not cleaned up when we moved in. This week, they requested that I stay in the house for a viewing and then did not show up or bother to cancel the appointment with a total disregard for our time and schedule. There was no explaination provided and our email was disregarded. Today, they wanted to co me over and booked a viewing. They also requested that they take the only pair of keys I have (since my partner is travelling) with them to make a copy and promised to return it by 18:00 which did not occur and all the phone numbers that I have are going straight to voice mail. So its Friday evening, I would like to go out and I am stranded for the entire weekend.
Additionally, while my emails have been ignored I received a check-out notice with a fee for £234 for a check out inspection and a fee for £500 for the contract (already paid on moving in) which are numbers that we haven’t encountered in our eight years of renting various apartments across London.
We do not appreciate this behaviour from unprofessional and inconsiderate individuals and strongly take offense to being treated in this manner despite being paying customers.
7 Station Parade, Uxbridge Road, Ealing Common, London
Richard from Orchards is friendly and very efficient. He explained things clearly when we had questions about the property, and kept us informed throughout the process with regular updates. Thank you, Richard!
I have dealt with the Acton Branch for years. They used to be great. The whole company.
But times have changed, I guess.
Based on recent events when I found my property online (without my consent) or when I was conned to sign a contract which was undesirable from both parties (me, the landlord and also the tenant), I would say, avoid them if you can. They have cost me a great deal of money and time.