Euan and the team were very professional and competent during the whole process and helped us buy the house of our dreams.
We had a difficult chain and tight deadline and the team followed us during every step, we couldn’t have asked for a better service.
Great communication from start to finish and attention to details, I would definitely recommend
I've dealt with Savills before but the Chiswick team were great from the initial call and prompt meeting to the final sale. The process was fast and painless which makes a change these days. Harry, in particular, gave great communications during the process and were always on top of what was going on, a rarity with many agents.
I had a great experience using Foxtons in Chiswick High Road and especially from the help I have received from Carlo Crismann whilst I was searching for a new apartment to rent. He was very professional, polite, knowledgeable and he would pay attention to what I was looking for. He would make recommendations and he would offer his expertise and advise but he would never add pressure on me or he would never try to lead me to fast decision. I would recommend this branch and Carlo
Terrible company. Only interested in profit. Eventually had to release us from tenency early due to extreme damp in property after involving the local council. Before we did they were completely unhelpful and only seemed to care before you sign a contract. Terrible customer service. My "account manager" Alan was totally incompetent and very rude. He had poor communication skills and let us down on countless occasions. Saying he would call then wouldn't bother. Do not use Foxtons.
James Matthews was so good when we sold my mother's flat that we went back to him and Whitman & Co when we had another difficult property to sell. Exceptionally good and knowledgeable, they deserve their reputation as the best Estate Agent in Chiswick.
In the process of renting a house with Whitman & Co - it's been a nightmare dealing with the estate agent. Perfect house, and we're excited to move in, however Whitman & Co are unprofessional, very fraught in their communication in the sense that one person says one thing and another will say another thing, and overall very difficult to get a hold of. I call and ask for a callback, only to call back 45 mins later and be told that person has gone to lunch - very poor ethic. Only giving 2 stars as the house is great, other than that they are unable to do their job professionally.
Very good agency with responsibility and they handle organization with the rented flat immediately if it is necessary. I would like to say thank you especially for Shaz, who is always here to help us in any query. I am happy with our home and with RSK who looks after us well.
The worst experience we've had with an estate agent. We arranged to view a flat at a certain time. We had to call the agent to see why nobody came at the appointed time. We were assured they were on their way. We waited 15 minutes before anyone arrived. Eventually two young women arrived without explanation but did not have the keys. They said someone else would be arriving and they knew nothing, as they "only work on Saturdays" as if that explained it all. The next woman arrived, by this time twenty minutes late, with another client. She walked right past us with no explanation nor apology and proceeded to enter the building with the other client. It appeared as if she expected us to follow her in. In the circumstances we had no inclination to do so and we left, having wasted a journey and at least an hour of our time on a Saturday afternoon.
Amazing customer service from James & Hollie. Really went out of their way to make the moving process comfortable and stress free. Would definitely recommend them to other friends moving into the West London area.
The staff here are amazing. The sale wouldn't have gone through without them going the extra mile. Harry in particular was very helpful through out the process.