M Tran
1
Story time! We paid a reservation fee of £2,000 for a new build property at a really good price, a bit under the property price. After a few weeks, we had our buyer pull out but managed to find another buyer for our property within a week. Apparently, this was not what the developer had wanted and the estate agent sneakily relisted our property again. This company is full of lies and deception. Please save yourself from it! Finding someone in a week was apparently not enough and we were too slow. Turns out.. Another buyer managed to get the property that we wanted at a higher price - £25k more and we only found out after a week of no replies from this estate agency - we were not quick enough apparently. They offered us another property which was not what we wanted. Bearing in mind, we had reserved this property!!! We decided to fight for our reservation fee back as at no point in time did we ever pull out or wanted to back out. We emailed Acorn and they said they would ask the developer for us. A week of emailing from our solicitor to the developer, it turns out the developer never had our £2k deposit and it was in fact always with the estate agent. GET THIS! Acorn was in fact CC’ed in all those emails. Silence from Acorn but they guiltily gave back our reservation fee back. How embarrassing! There were so many red flags, and we literally went through so much to try and exchange. We kept them in the loop but they were very slow in their replies and it seemed like they were sabotaging us. They wanted a fatter share of the sale! They kept on lying to us and the dates that they gave were all untruthful, they kept stating that we were too slow and that the house was already done but this was a lie. We visited the development many times to see and it did not add up. I hope no one ever goes through the experience I went through! AVOID!!! P.s we’ve driven past the development and in hindsight we are so glad that we did not buy the house. The developer messed up on many things.... Read more
11th Apr 2024 (17 days ago)