P Matos
3

* Poor Communication and Unnecessary Delays<br>* My Worst Experience with a Letting Agent<br>* Great at Winning Business, Poor at Delivering It!<br><br>My experience with Accor Letting Agents was extremely disappointing and, to be honest, very stressful.<br><br>The process took around five months, during which calls and emails regularly went unanswered. The initial marketing of my property was poor, with an inaccurate description and the main photograph showing the rear entrance to the block rather than the front-facing apartment overlooking the park – the property’s biggest selling point. I ended up rewriting the description myself and supplying better photographs, making the balcony view the main image.<br><br>Once instructed, communication became very slow. What was presented as “another week” repeatedly turned into another month, leaving me feeling strung along. There appeared to be very little internal communication between staff, and I often had to chase for updates. Ironically, the only prompt contact I received was when additional fees or payments were required.<br><br>They were excellent at pitching for my business, but the service that followed fell well below my expectations. Based on my experience, I would not use them again and cannot recommend... Read more
26th Jun 2026 (5 weeks ago)