STL
1

Very disappointing experience with Foxtons St John’s Wood. I left my most recent viewing feeling genuinely misled and disrespected, especially because this was the second time I had experienced the same kind of issue there, with the same agent.<br><br>From the outset, I had clearly explained the type of property I was looking for, my requirements and my budget. The agent, Elvira Petkova, first sent me a video of a property that did not meet those requirements, so I explicitly declined it and explained why. She then sent me a second video of a different property that I did like, called me afterwards, and arranged a viewing with me based on that second property.<br><br>When I arrived, however, she took me to the first property — the one I had already explicitly rejected. It was only then that I was told the property from the second video, which I understood I had booked the viewing for, was actually far above my budget. I had therefore attended the appointment believing I was going to see a property I was interested in and that was a realistic option for me, when in fact it was never within my budget in the first place. Instead, I was taken back to a property I had already said I did not want to see. Had I been given that information beforehand, I would never have agreed to the appointment.<br><br>What makes this worse is that a very similar thing had already happened to me before with the same agent. On a previous occasion, I had booked and confirmed a viewing for a specific property, only to arrive at the Foxtons office and be driven to a completely different property in a different location.<br><br>For this to happen once would be frustrating. For it to happen twice, on separate occasions and with different properties, is extremely unprofessional. I found the experience misleading, poorly organised and disrespectful of my time.... Read more
13th Sep 2026 (5 days ago)