K Jones
1

Would give 0 stars if I could.<br><br>My experience with KFH has been an absolute nightmare.<br><br>I moved into a property in January and was completely unaware beforehand that it had significant damp and mould. Once I discovered it, I repeatedly reported the issues to KFH and their property management team. Despite numerous emails, follow-ups and maintenance visits, the underlying damp was never properly addressed.<br><br>I was repeatedly reassured by people connected to the landlord that there was nothing wrong with the property, despite the problems I was experiencing. Even KFH staff told me that “no one had raised it before”, despite the bedroom smelling so strongly of damp that it felt like an underground aquarium. Communication from KFH was also extremely poor, with very slow responses which left me constantly having to chase for updates.<br><br>Eventually, the property became uninhabitable and I had no choice but to move out and pay for alternative accommodation, resulting in thousands of pounds of additional costs and losses.<br><br>I paid for an independent damp and mould inspection myself, which confirmed the property had significant damp and mould. Despite this, I still had to leave the property.<br><br>What makes the situation even more frustrating is that £750 of my deposit has now been awarded to the landlord, despite everything that happened during the tenancy. I find this completely unacceptable given the circumstances and KFH made no attempt to resolve the situation and protected a very corrupt landlord.<br><br>This has been ongoing since January and has caused an enormous amount of stress. I have ultimately decided to walk away from pursuing the matter further for the sake of my own sanity.<br><br>I would never ever use KFH again based on my experience. I would STRONGLY advise anyone considering renting through them to think very carefully. The way this situation was handled was extremely disappointing, from the branch I dealt with right through to head office and area manager.<br><br>AVOID!!... Read more
30th Sep 2026 (5 weeks ago)