9th Jul 2024 (18 days ago)
After making a business buying and selling properties and always using the same agent we decided it was worth giving a different agent a go at selling for us.
This has been our biggest mistake. Asking Palmer snell to sell one of our flats has been chaos and stressful.
Within just a few days of signing the contract and being told the property would be listed we became concerned why the property was nowhere to be seen. We contacted the agent who assured us by the next day it would be live online for sale.
Imagine our frustration after daily calls, one week later the property was still not even listed. Every day we were told, tomorrow.
In the end, I called the agent and said I wanted to terminate the contract if they couldn’t get the property listed that night.
So that night a photo of the outside of the building with no description appears online. The next day I called the agent to ask when the information will be put on and all the photos. They said tomorrow!!
We decided to leave it 48 hours and call back.
At this point, I also discover it’s being sold as a freehold and not a leasehold. Again we are told, don’t worry we have people viewing the property. We will get the information up. Obviously, people would view the property just to see what it looks like rather than viewing it because they like the photos. Here we are now 14 days later still nothing online except the outside photo. No floor plan, no photos, incorrect wording.
The agents are refusing to let us out the contract and refusing to post the legally required details to sell a property online. They have now informed us that we have no right to sell it with somebody else and they will be making no effort to get the ad appropriately live and running.
As you can imagine, this is a financial disaster when selling a rental property.
I hope if anyone reads this, they know never to use Palmer snell.... Read more