We have been landlords in Bournemouth for 14 years, we have just 2 houses which we purchased after our son, who was at Bournemouth University, and his friends experienced pretty awful student accommodation. We have tried to maintain a fairly high standard in our houses over the years and respond as quickly as possible to any problems.
We have been with Christopher Shaw for 6+ years now and have found them so much better than other agents we have used in the past. The student tenants we have had also seem to have had no complaints about Christopher Shaw.
Unfortunately as landlords we have seen good and not so good tenants. Of those who are not so good most do not take responsibility for issues or damage they have caused. Much of this may be due to inexperience. For example not realising that a fridge needs to remain closed as much as possible, needs to have food in it and food needs to be cold when put in the fridge. Then they complain their food is going off and that the fridge is at fault. Or complaining about damp and mould when they do not ventilate the room, dry their hair and clothes in the room and are unaware that each person breathes out a considerable amount of moisture each night whilst sleeping. That moisture, water vapour, will then condense on the coldest surface which could be the furniture or walls, when the heating is inadequately used, or on the windows. Mould will then grow in these damp areas. Many tenants think they have done a wonderful cleaning job at the end of the tenancy but often it has been left to the last person remaining in the house who then leaves it to the last minute, is often resentful of being left to do it and does a poor job. The other tenants, all the tenants, then complain when they are charged for cleaning. We have been left out of pocket many times in returning the property to a good standard for the next tenants. Conversely we have had several who tenanted our properties in year 2 at University then returned for their final year after being away in placement or tenanted in year 2 and stayed on for year 3. We have had some great tenants who have done their best to look after the property and treated it with respect as their home. We thank those tenants and hope we will be fortunate to have others like them in the future. We would also like to take this opportunity to thank the staff at Christopher Shaw, Chris, Amanda, Matt, James and Lloyd in particular, thank you.
14th Jan 2020 (1 year ago)
My brother spoke to someone about viewing a flat, they gave him a time and date to view but when he got there he was stood outside the property for 45 minutes as the estate agent failed to show up or phone to let him know they weren't going to be there. After complaining about what happened he then arranged another viewing of the same flat a few days later - the estate agent showed up and was very unprofessional and didn't have much information to share with him. He was told that he would be contacted within a few days to let him know if he had been accepted. The estate agent failed to email him and once he had got in contact her response was 'if you haven't been contacted then someone else has probably already taken it'. If the estate agent had shown up on the day he arranged the viewing the first time then my brother would have had a chance in actaully getting the flat. She was very unprofessional and I would highly recommend being very careful with this company when looking at renting a property.
11th Jul 2020 (1 year ago)