31st Oct 2024 (6 mo. ago)
I had an absolutely terrible experience with Alan Cooke.
The house was selling for 7 months. Starting with a lack of knowledge of the market, as the price suggested was too high, then chain broke (no agency fault), but 1 min after they got the money… they didn’t care! They couldn’t even make ONE simple phone call 5 min after completion, so I lost £450… and the buyer was lied to instead.
I was away, so house was nearly empty, but wanted to give the remaining furniture to a charity. On that day I asked a friend to empty whatever was left - he did… unfortunately including a key safe and put the keys 5 meters (!!!) away from the place it meant to be (by the entry door). He assumed the agency had another key.
Do you think Alan Cooke called me when the new owner didn’t find keys in the agreed place?! No, they said to the new owner to get a Locksmith lying they tried to call me as I was in a meeting. I wasn’t, had no meetings, no unanswered calls from AC and instead had phonecalls from solicitors as of course was available - I was selling the house!
I knew within 5 min where there keys were when the solicitor told me about it, but why Alan Cook didn’t tell me that the poor new owner was standing outside the door for 4hr… only to find out the key was 5 meters away from him?!
Disgusting… I was also equally disgusted by Jeremy’s nasty comments about the competition, criticising their adverts etc etc. I can tell you one thing… Morfitt Shaw will sell your house for a flat fee £1234. Well you wonder, but I bought a house through them 2.5 years earlier and it was a smooth process. Sold my other house with them in February within 3 weeks (no, didn’t want paying more to Alan Cook on that one despite not knowing the terrible final £450 drama). Had three offers including a cash buyer with Morfitt Shaw and guess what, made well above even bank’s valuation, despite Jeremy criticising their marketing approach.
… you be the judge... Read more