Excellent unexpected patience utmost quality service performed by Ellie in Fulham agency together with Rupert.
What did the difference is the After Service given by much appreciated availability.
Very poor, their vendor did the dirty on me twice after verbal agreements, compounded by both salesmen leaving at short notice without them or the office even having the courtesy to call and let me know. ..............just email returned without advice on what to do.
Working with Victoria Ball from Savills on our first home purchase was an absolute pleasure. She was by far the most responsible and diligent person involved in the home buying process, and instilled a lot of confidence that things would move smoothly. She was incredibly responsive, always quick to return calls, and was my go-to person anytime we seemed to hit a snag. I highly recommend working with Victoria, and intend to do so myself on any future transactions.
I only met Alex Martin on Savills, but it's been a pleasure meeting her (and I would never think I would say that of a real state agent :) ). She was very human in the way she treated my couple and myself. During the visit to the apartments she gave us plenty of time to visit, she answered sincerely to all our questions and she gave us valuable advises. She was also very supportive during the contract signing process, contacting the landlady and spending plenty of time to explain us all the different details in the contract. Once the contract was signed, she made sure that the apartment would be in perfect state for us to move in, which is really appreciated. And the cherry on the pie was a bottle of champaign as move-in gift!! :)
In summary: Savills will be the first agency we will contact if we ever decide to move to another apartment, and I will recommend Savills to anyone needing a real state agency in the area.