7th Jan 2026 (10 days ago)
We instructed Paul (a founding partner at Moveli) to sell our property in South West London. We were sold on the promise of a personalised, bespoke service that high-street agents couldn't match. In reality, the experience was the complete opposite.
?We constantly had to chase Paul for updates; it felt like we were project managing him rather than the other way around. He was difficult to contact and, concerningly, often seemed to be acting in the interest of our buyers rather than us, his clients.
?In the UK market, sales progression is vital, and this is where the service failed completely. The buyers pulled out two weeks before Christmas without warning. We suspect they were having similar communication issues, and we were shocked that Paul had absolutely no finger on the pulse to see this coming. This eventually caused our chain to collapse and our sellers to withdraw, leaving us out of pocket and having to start the sale and purchase process all over again.
?I strongly advise SW London sellers to avoid!
RESPONSE TO MOVELI'S REPLY BELOW: Moveli’s response to this review actually highlights exactly why our experience was so poor.
Regarding the timeline: We did lose an onward purchase 3 months into the process. At the time, Paul explicitly assured us that our buyers did not have an issue with this and were happy to continue with the purchase. If they were actually "concerned" as you now claim, Paul failed to communicate this to us or manage expectations.
Regarding "access issues": Your reply mentions "delays and difficulties around access." This is the first we are hearing of this. We were never informed of any access issues during the sale. If these issues existed and were annoying the buyers, why did Paul not tell us?
The fact that I am finding out about "access issues" and buyer dissatisfaction via a Google Review reply, months later, rather than from my agent during the sale, further reinforces the issues and communication failures I mentioned above.... Read more