29th May 2024 (8 weeks ago)
Honest and Frustrating Experience with Foxtons Property Management Notting Hill
For the past few years, I used Foxtons Property Management in Notting Hill as a landlord living abroad. While I understand the value a good property management company can bring, unfortunately, my experience fell short of expectations.
1. Issues with Property Maintenance and Communication:
Upon visiting the property myself, I discovered significant issues like humidity, mold on walls, balcony leaks, and rusty bathroom pipes. The periodic inventory surveys did not highlight the need for urgent interventions to fix these crucial maintenance problems.
Despite the flat's condition, Foxtons seemed ready to re-rent it immediately. This would have undoubtedly led to a dissatisfied tenant, likely explaining the recent tenant turnover. Focusing solely on filling the flat seemed to overshadow the importance of maintaining the property and tenant satisfaction.
Due to the neglected repairs, the flat needed to be taken off the market for several weeks.
Communication with my property manager was slow and unreliable. E-mails often took days for a response, were sometimes mixed up, or not answered at all.
2. High Repair Costs and Unreturned Deposit:
Foxtons stopped providing comparative quotes for repairs, presenting only a single, often significantly overpriced option. This lack of transparency made me feel they prioritized convenience over cost-effectiveness for the landlord.
As we speak, I'm still waiting for the tenant's deposit return. Foxtons mentioned attempting negotiation, but their approach seems to have been not effective, leaving me still waiting and frustrated.
Overall, being a landlord living abroad seeking a property management agency that prioritizes property care, tenant well-being, fair repair costs, and responsive communication, Foxtons wasn't the right fit for my needs.
Please note: This review focuses on my experience only and represents my personal point of view.... Read more