20th Nov 2025 (26 days ago)
UPDATE:
It is particularly concerning that, after accidentally being CC'ed into an email from their legal representative that suggested a) Ariston Property had no intent to formally or impartially investigate the issues I raised and b) that they were willing to shift narratives to avoid legal scrutiny, that they then offered me inadequate compensation with no explaination whatsoever. I declined this offer, and stated my wish for them to comply with a formal investigation, as required by The Property Ombudsman, and for them to fulfil a DSAR I'd filed 3 months earlier. If they acted as fairly as they claim, this data would substantiate this position. It is unclear why they would maintain this but breach the Data Protection Act 2018 and continue to withold the requested information without requesting exemption or redacting where appropriate.
I offered Ariston Property a chance to fulfil my request and issue a Final Viewpoint Letter, as required by The Property Ombudsman. Howver, Ariston Property never responded. From this, I can only gauge that they are willing to be noncompliant with the TPO Codes of Practice for Letting Agents and, as outlined in part above, with the law.
ORIGINAL REVIEW:
You will see that Ariston Property have kindly offered to look into my issue below. I believe it would be imprudent for me to contact them directly again while I progress this matter legally. However, they remain more than welcome redress matters before I proceed to court. As Ariston Property know, I'm very grateful for Haringey Council's support on this matter as well.
As a side note, I've been in touch with the Ministry of Housing, Communities & Local Government about my experience renting with Ariston Property and the forthcoming Renters' Rights Bill. I hope this information is useful to current and future tenants of Ariston Property who face the same challenges I did. If you have had comparable experiences and wish to share them, you are welcome to get in touch.... Read more