I have been using the team at Welwyn for a number of years to rent out and manage my properties and I have found the team led by Stephen to be extremely professional. Inevitably tenant issues do turn up from time to time and these have always been dealt with in a very efficient manner. I would definitely recommend!
28th Oct 2015 (5 years ago)
After previously giving a 5 star review I unfortunately need to amend this to 1 star.
Very unprofessional company.
I was not allowed to view the property prior to moving in as they "couldn't find the keys". After moving out and handing my keys in they managed to lose the keys and tell me I hadn't handed them in, yet they have dated a report done on the property prior to them finding the keys (yet when I ask about this I am ignored).
Upon moving in to the property the Carpets in the bedroom and living room had paint splatters and burn marks over them (this was not shown on the photos, I believe old photos of the property were used on the listing).
There were yellow stains on the bathroom floor, a light fitting in the kitchen that was damaged and hanging loose, it had been pushed back into place using double sided tape to hide the damage but just dropped back down (this was reported on day one and not fixed during my whole eight month tenancy), again not shown on the listing.
I was left without hot water and heating for two weeks due to nobody knowing how to operate the heating system.
I was left two weeks not being able to wash any clothing due to the washing machine being clogged up and not releasing water when I first moved in and had to wait for a contractor to come out (who only worked Saturdays).
When I moved in there was what appeared to be grout, that had been dropped on the heated towel rail in the bathroom, I have a photo of this the day I moved in, yet they are now trying to charge me for this and claiming it is damage, not that their contractor are poor decorators.
Both the kitchen sink and the bath were clogged when I moved in and did not drain water and I was asked to pay for unclogging them myself, which I did.
After just over a month in the property the air conditioning until started displaying an error message saying it was working at 54%, this was reported and after a month, nothing had been arranged, I asked for this to be postponed from Dec to mid Jan due to covid, yet this was not done in mid Jan and another seven months later when I moved out they still hadn't serviced it.
I had no working key for the rear door to the property for months on end, the intercom repeatedly broke, the back door repeatedly broke.
Although I have photos of the property being spotless when I moved out and have been supplied to them, they are now trying to charge me cleaning costs for "debris", which from their photos appears to be dust, they do not seem to understand that if they leave a property empty dust is going to fall, especially with an air-conditioning until that has not been serviced.
They also are attempting to charge for damage to a door that they claim was done by "opening and closing the door". So be careful not to use doors in rented properties.
After a few weeks of phone calls to them at the beginning of the tenancy to advise of further damage I had noticed, I was repeatedly told "don't worry, it is only minor so we don't need it to be listed", yet at the end of the tenancy they are trying to charge me for dust.
If you rent with this company I would advise taking hundreds of photographs when moving in. When you are met at the property by the contractor who has done his own report of damage, I would advise not signing this off until you have been around every inch of the property. The report the contractor does should actually done with the tenant, so damage they have missed can be pointed out. Do not be naïve as I was and think that the Estate Agents are professionals and will not try and scam you out of money.
24th Jul 2021 (12 weeks ago)