This letting agents is a con, they claim to be managing the property on behalf of a landlord but don’t actually do anything. AVOID AT ALL COSTS.
I checked out of the property in early June and was going away on holiday. Martin and Co and planned to do my check out on my return. This date was changed, probably purposefully, to a date that I was away. Thereby the check out report was filled with lies and accusations. Myself and the landlord had a very good relationship and that’s been ruined by the lies that Martin and Co made to the landlord who lives abroad. These lies included “damaging the property” and “not having the property professionally cleaned”.
The damage was a lie and the house was professionally cleaned by the company that Martin and Co suggested and had the certificate to prove it. So it wasn’t long until these lies were proved to be a lie.
It’s now been nearly 3 months since the deposit should have been released and Martin and Co keep saying that the deposit can’t be released as it’s down to the landlord to release. The Landlord agreed the release of the deposit a month ago.
In short, they are by far the most lazy, work shy staff I’ve ever come across who clearly have only ever had training in who to pass the buck and claim no responsibility. All I ever find is that “the person dealing with your case is on annual leave or in a meeting”
I urge any prospective new tenants and landlords looking for a management company to take your money elsewhere. It really isn’t worth the time and energy it takes to deal with this shambolic company.
1064 days ago