Thank you ever so much Jasmine, you are amazing!! We had been looking to rent a property in St Albans for a few months. When we finally found the ideal property listed at "William H Brown", Jasmine was absolutely fantastic from "start" to "finish". She is very proactive, extremely professional and ever so kind. She demonstrated great empathy towards us and did everything she could so we could get the property for a move this August. In all our years of renting, it is the first time without any doubt we felt cared for and listened. It shows Jasmine loves her job, is hard working and committed to give great satisfaction to her clients. She never let us down. Without her hard work, my husband and I would be in a very stressful situation as we absolutely needed to move before September (due to our children starting their new school in St Albans). Thank you again Jasmine for everything you did for our family. You cannot imagine what it means for us. We would highly recommend anyone to use "William H Brown Estate Agents" and to be looked after Jasmine who is definitely passionnate about her job and her clients.
718 days ago
Avoid these guys like the plague!
Myself and my wife found a property with WHB using Rightmove. At first they were really nice and efficient to show us the house. As soon as we put an offer forward it all started going terribly wrong and never got better. First, they increased our offer to the landlord by £50 without our consent, which obviously made the landlords very happy and unwilling to take any less, when we queried this obvious mistake, the agency justified it saying that it was because we own a dog, which was certainly not the reason as we met the owners and were perfectly happy with us and the dog.
Secondly, as we did the referrals we started getting tonnes of unwanted publicity from various suppliers who had obtained our personal data from the referencing agency.When we complained about this they just excuse themselves saying it was not them but a third party working on their behalf, shocking!
They were terrible to negotiate the agreement with the landlords and kept calling us at work to do their job and track down the referrals from our previous agency, although we paid £120 for that service!!
Just to finish it, instead of accepting a money transfer they suggested paying by card on the day we collected the keys, to which we agreed. Once at their offices they took our cards and overcharged us by £800!!! It might not be much for many people, but when you are moving paying thousands in fees, rent and deposit, £800 make a massive difference. The method they used to charge us with the card did not require PIN, so we could not verify the amount before they charged it. To all this, the office manager barely apologies and said we would check it on Monday next week, rather than trying to sort out something there and then.
On Monday the following week, they did not even bother to give us call to let us know they were on the ball and chasing the matter urgently, and when we called to query they were less than helpful.
Overall, you can see that as most letting agents (this one in particular), they just continue on business by the shear amount of demand there is and because as a tenant you are forced to pick from the least crappy one out there. These guys are slow, inefficient, and not bothered on giving a good service. If you can, try to avoid them, if you cannot, tread very carefully and don't assume they are doing their job; just like a lazy mule, they need a few whiplashes to react.
1968 days ago