James made what I was expecting to be a pretty stressful experience super easy! He was really accommodating with viewing times, and then ensured that I was first in line to get the flat I wanted. A friendly estate agent that isn't sales obsessed is super refreshing.
21st Jun 2018 (3 years ago)
Having invited William H Brown to value our humble 2 bedroom flat in St Albans in mid 2017 I was incredibly impressed with Elliot's sales pitch (which was excellent) and for this he should be commended, however MY mistake was believing it.
Individually, everyone at the branch is pleasant enough but collectively it is a circus, and the joke it seems is on us. As soon as we signed on the dotted line the lack of communication was breathtaking, and without listing and boring the reader with the numerous examples - it was nothing short of calamitous.
I complained at a very early stage to Phil, the branch manager, (who again was pleasant enough) about the lack of, or simply no communication from the staff who were dealing with our sale. It was negligent at best and almost comedic at worst, but of course we weren't laughing. From the outset getting a member of staff to 'actually' call you back with feedback from viewings or the simplest question was a task in itself.
Eventually we got an offer, we feel in spite of the agents, not because of them, which we chose to accept. Again we don't feel we were given the full facts of the offer which eventually fell through. It should be noted we don't feel our chain collapsing was the agents fault in any way - but we didn't realise we WERE in a chain! it was sold to us a "cash buyer with no mortgage!" Only when the house of cards began to crash down were we told their home was in a chain, a full 7 weeks after we had accepted.
Again, when the ill fated sale was 'progressing' getting any sort of response from them was incredibly difficult and frustrating beyond belief, we were doing ALL the chasing and from an early stage my wife and I felt 'something' wasn't right. we were proved correct.
In summary, this is not in any way sour grapes, I complained to Phil about his staff and lack of customer contact skills long before we ever had an offer, and the miserable level of service simply continued up to and including the moment our sale fell through. We of course are licking our wounds and counting the financial ramifications of poor advice and miscommunication.
Our perception is that this company have properties on their portfolio that far exceed the value of ours, and they simply couldn't be bothered to treat us, or our sale, with the attention to detail it, or we deserved and therefore we all lost out!
I can not recommend William H Brown in any way and would strongly advise you think very carefully about marketing your property with this company, and would remind the staff of William H Brown that rightly or wrongly perception is all!
To conclude and to be fair, I take responsibility for making the decision to enter in to the contract with these agents, and again make the point I was taken in by a slick sales pitch. I would remind the reader to do your homework before committing to an estate agent and not make the mistake I obviously made. Selling and buying a home is the most stressful of times and in my experience this company will only add to it.
Thank you for reading, you have been warned.
24th Oct 2017 (3 years ago)