My partner and I rented a one bed for 2 years with Stewart Oliver. We absolutely loved our flat from the moment it was viewed and the process of moving in and sorting out the paperwork was very quick and effortless.
We found Matt and Nici friendly and very responsive to any queries or questions we had (though we didn't have many!) and we couldn't have had a better flat in Birmingham!
Upon leaving our flat, our deposit was returned without any problems!
I would highly recommend Stewart Oliver for anyone looking for a reliable and friendly estate agent.
251 days ago
I'm so happy that my contract with them finished. I wish I had seen their reviews before renting from them. Even 1 star is so much for them. DO NOT RENT FROM THEM.
First of all, the apartment which they believe is fully furnished (or well-furnished as they usually write in websites), is a complete lie. Our flat was partially furnished by old, dirty, damaged and very poor quality furnitures. If you call them for any issue in this regard, this will be the answer: "try not to fix it yourself", and they will not fix it either. This is their rule, you have to live in a bad condition.
Second, they deduct most of your deposit for nothing, for issues that exist at first, and they are not going to negotiate at all. Here is they answer: " As you do not agree to the deductions please arbitrate via the TDS".
It's funny that they even wanted to deduct for issues that you mentioned at first!!! I think it is because many international students do not dispute via TDS, so they keep the deposit!!!
So if you rent a flat from them TAKE A PICTURE OF EVERY SINGLE TINY TINY PROBLEM. Then you will have an evidence at the end of contract, when using the TDS dispute service. This TDS will be helpful as it was for us.
Third, they never answer you properly, Nici is a rude person that whenever you call their office to ask a question she start shouting and fighting. Matthew, just pick up the phone and doesn't matter what you say his answer is, NO. So, you can't expect any help or guide from them.
Be aware that you have to expect that landlord has the right to open the door and come in because "he is the landlord!!!". And if you speak about it with agency, they would definitely say that the problem is with your ears that you didn't hear the knocking.
Finally, I should say that last year year that I lived in that flat was the worst experience in my life. DO NOT RENT FROM THEM.
465 days ago