Genuine one star review. Meaning, the one star is for selling our property in 8 days flat. Great! However, literally everything else about Bradshaw Farnham & Lea was a joke. We found out after 2 months that we have a “sales progressor”, to which we only received one email, we asked what was happening with our buyers solicitor as they are ignoring our solicitors emails, letters and calls, so the “sales progressor” managed to get in touch with OUR solicitor then emailed me to tell me exactly what we had already told her. At least she responded. After this. We didn’t have any more contact with the “sales progressor”. Another 2 months pass rolling this on our own. The sale is finally progressing now and BFL are somewhat in the loop, they actually managed to negotiate a completion date (in 6 days time). Woah! You expect to wait 4 months and try and drop a full house move on us in 6 days time? Sounds a lot like disorganisation don’t you think? We push back as we had already preliminarily planned for around 2 weeks ahead and this is where we finally agreed. Guaranteed that the move would be the 13th June, we arranged a van and on the morning of the 13th we loaded 70% of Our belongings into this van (the bed went in first). We’re at about 12:30 now and we haven’t heard anything from anyone. My partner decides to call them, after a return phone call apparently they were waiting for our buyer to pay his deposit to his lender (??!!??) the sale is now underway. It’s going to be a few hours for the transfer can go through before we can get the keys. It’s now 1pm, we decide to go and wait near the branch and wait for the call as the day is now running out and we have to do another trip in the van but we haven’t even unloaded the first lot, or the cars. At 4pm, I’m seriously agitated and decide to go to the branch to find out what’s going on. The girl I speak to needs to call someone else to find out what’s going on. When she gets off the phone she says the money transfers still haven’t gone through. If it hasn’t gone through by 4:30pm you will need to go back to your current property, of which it’s mostly packed into the van. (Remember the bed went in first... pro tip, never do this!). I’m now just about ready to explode. With a few minutes to spare, the phone rings. It’s done, there’s the keys. Then I get “so, err, the buyer is now legally entitled to that property, when can he have the keys?” I’m stunned for a split second. Obviously, when I’ve emptied it, “but we will be closed in an hour, I can ask him to meet you at the property” yeah whatever. Thankfully, that was the last encounter with BFL and it will certainly be the last. We were put off Karl Tatler with how often they rang us before choosing an estate agent, but honestly feel we made a poor decision and should have paid the extra for KT, we feel with how annoying they are with ringing you that is probably reciprocated to the solicitors and other people in the chain which should keep things moving.
TLDR: BFL excellent at a sale, nothing more. Should have paid extra for Karl Tatler.
673 days ago