I really don't post many comments on Google but my wife and I feel so upset with this Estate Agent.
My wife & I travelled to Broadstairs on Saturday 18th July to view a flat for sale. when we arrived, the agent lead us to the entrance of a building far left of centre according to the photograph which they had posted on their site. In short, this was, in our opinion "misleading" marketing. We assumed that by the photograph, that we were going to view the first floor apartment in the centre of the picture which featured a balcony.
When I expressed my disappointment to the agent, he simply ignored my comments.
As this property was the only one we had planned to view on this date, we felt we had wasted our time and money, travelling a distance of approx' 140 miles!!
Having discovered that Terence Painter had most of the properties within our price range, I made further enquires on two other properties on Monday 20th, (two days later). Both of which were not under offer at the time.
However, in spite of my telephone calls an one e-mail to arrange viewings for yesterday, 25th, my calls and e-mails, were ignored.
In spite of this, I persisted in my efforts to arrange the bookings, only to find out that our favoured property went under offer on Thursday, 3 days after my request to view!!!
Not only were we deprived of the viewing, I think that the vendor(s) may have been improvised; They now will never know if they could have had a better offer on their property.,
On Friday 24th, I eventually received a call from the manager of the agent, regarding a viewing on the other property, which I had enquired about.
Because I had experienced such poor, discourteous, rude and totally unprofessional service, from one particular member of his team, I told him that we would not, in any way be doing business with his company in future.
Please avoid this agent if possible.
367 days ago