Very knowledgeable, informative and professional. Great people who you can trust to manage your properties properly. Proper inspections, tenant checks all paperwork is perfect, so any problems, due to arrears or just wanting eviction , there are no holdbacks. Great for HMO and family properties.
Advice on rental, conformity and regulations is concise and relevant.
315 days ago
Unfortunately, my experience as a tenant has been quite negative with Red Brick. While there have been no major incidents, over our tenancy there has been a sufficient lack of communication and respect from this agency to warrant the above overall rating. Despite issues being highlighted regarding our property on numerous occasions, alerts and emails by ourselves, the tenants, were ignored on multiple occasions. Incorrect information was also given verbally regarding contract and procedure. In fairness, while I do not believe that this was done with intent on their part and the staff I have spoken to on the phone were pleasant, I can safely say that I have never been so dissatisfied with a letting agency.
Furthermore to RedBrick's response below:
What you have written is not accurate. You told us at the beginning of our tenancy that you would check the flat between us moving out and the next tenants moving in and let us know if there were any additional places we had missed which needed cleaning BEFORE charging us. You did not do this. Your response below is wholly misleading, as you are completely aware that we are not satisfied, not because we have to pay, but because you mislead us with what you promised. This is very much NOT the first time an issue like this has arisen. In the first week of our tenancy (and on multiple occasions thereafter), I personally emailed you about issues regarding the house, to which you never responded. Your staff members asked us to send the same document to you on multiple occasions, because there was not effective communication between your colleagues. These are but a few of the issues we experienced during our tenancy.
1812 days ago