In my opinion, they have terrible service, A certain member of staff is stuck up and believes a phone call is the same as written notice and has made it clear that I need to stick to the tenancy agreement, but them and the landlord don't have to. They are not set up to take over an existing tenancy and so have used a generic tenancy agreement which mostly does not apply due to us having already been living in the property before using Your Move. younger members of staff expect you to call back when they leave a message and then never call back when you call back and have to leave a message. The 1 star is only because of the manager who said we could have a hard copy of the tenancy agreement, unfortunately the younger staff forced us to read and sign electronically, she is also understanding of circumstances. There have been issues regarding when the rent was meant to be paid due to us having no written notice of a rent increase and our original 4 weekly rent being due a few days before the new tenancy commenced, therefore we paid the old rate on the date it was due then Your Move expected us to also pay the new rate for the same rental period despite having no payment methods for them, this was eventually rectified after 2 messages on the portal. All maintenance was reported straight away but Your Move ignored it, a couple of months later when I said I would speak to the council, they may be fine for buying and selling, but avoid them for letting/renting if possible, they also have extortionate fees but we were lucky as being in the property already meant these were waived.
1018 days ago