Our experience with Your Move was a positive amongst the negative aspects of moving house. Charlie was very professional and on the ball throughout the journey, keeping us informed and passing any queries over to Rebecca if Charlie was unavailable, to keep the process moving forward as much as they could. They both were a massive help dealing with the solicitors who were definitely the weakest link in the whole process. Thank you Your Move - you kept us sane! Especially Charlie and Rebecca.
104 days ago
We were attempting to move house, arranging everything necessary, doing all we could do while Your Move basically expected us to jump through hoops to get anywhere. They left it until the last minute to tell us certain information and then when they finally decided that we could move in to our new house, they would not accept reasonable methods of payment and informed us that we would have to pay over twice as much as we expected in order to pick up the keys, saying we had signed something we had not signed. The amount they asked us for included charges we had previously known nothing about including something for which we were under the impression we had already paid.
As we have had to give up our current rented house on the basis that we would be moving a week ago, Your Move have now left a family homeless all because they don't do their job properly.
We thought they were a reputable company but leaving things until the last minute, messing people around, leaving them homeless, causing lost income by having to take time off work to move when they aren't actually going to be able to move anyway, charging more than expected and claiming someone's signature is on something when they haven't signed anything nor been given a copy of something they are meant to have signed are not the actions of a reputable company.
4762 days ago