As always, we are very happy with Envisage, and they continue to be highly professional in letting and fully managing our property. Our local contact Pete works tirelessly, and his approachable manner helps a great deal to ensure that any rental issues are dealt with quickly and tactfully. He quickly builds a rapport with people, always responds to calls, puts you in contact with the correct teams within Envisage, keeps you informed and is a good reflection of a lot of the people working hard behind the scenes. Many thanks.
979 days ago
Don't do it; we all regret choosing them.
When I moved in on September, I didn't even have a key provided for me, for at least a week. They even had to test their spare keys to find mine. This bad start only got worse with a plethora of house faults from moving in: bathroom lights not working, broken locks, broken tiles, and even some broken beds. They claim no responsibility to help you there, so enjoy the comfort of broken facilities whilst knowing you'll being charged for everything at the end of the year. Unfortunately for them, we have photographic evidence that shows all these faults from the start. Seriously, they were awful. The ceiling was leaking water from the upstairs bathroom into the lounge and they never believed us until we sent video proof and explained how it can cause damaged, so they were forced to revamp the bathroom (weeks later). The incompotent staff even got my email address wrong and never replied to my emails. They also fail to show up on time (or at all) during house viewings too. They just barge through when they want (even on different days after notice).
Advice: Seriously, find somewhere else. However, if you are unfortunately stuck with Envisage, then document and picture everything from day 1 to use as evidence because they will try to con you over as much money as possible. For our property, they repaint the rooms every year so expect an automatic [£45] charge out of your deposit. They even charge for 'outstanding utility bills' on a bill-included house!
I'm a student who's just graduated and Envisage have absolutely been the wost lettings experience I had whilst in Coventry. Admin fees and rent is priced ridiculously extortionate compared to others. Honestly, this is just the tip of the iceberg on complaints; Envisage will be lucky if all the 7 other residents don't all complain... nevermind when our guarantors get involved (and they will). This review is just the start.
1404 days ago