Frank Innes have been amazing when purchasing our first home. Alice Lambert who showed us round the property and dealt with our sale was really helpful and always a pleasure to deal with. We did everything through Frank Innes/Countrywide and used their recommended mortgage adviser Lee Perkin and solicitors. Communication with Frank Innes was always easy and we received regular updates throughout the process. I would always recommend using Frank Innes Derby and the range of services they offer. They’re great! Thank you to all the team!
11th Jun 2018 (3 years ago)
Criminally negligent. We rented from them, when we moved in there was broken glass, mould in the freezer, an actual knife in the shower (why?), rotting garden waste, etc. They lied about work which would be done before we moved in (and was never done). They failed to fix a hole in the roof or inform the landlord of it - can't be doing much good for the wooden supports!
Obviously, when we moved out they assured us the house was clean and we wouldn't have to pay anything... Then tried to claim half the deposit, meaning we got none back for 4 months.
8th Oct 2018 (3 years ago)