I have now dealt with Stacy Shaw and the team at Bridgfords twice in the last four years when trying to find a rental property. I would just like to say that I have been more than happy with the services provided on both occasions. Stacy and the other Bridgford team members have always been responsive and professional during all contacts. Stacy has always listened carefully and made sure that I had excellent service, and, on both occasions, a great property has been found that exceeds expectations. All the required paperwork etc., have always been sent out and sorted without delay. All calls and messages have been responded to on the same day. It is nice to sort something as important as where to live without hassles and delays, and I can recommend Stacy and the team to do that.
85 days ago
Our experience with Bridgford has been the worse in ten years of renting properties in the UK.
As soon as we took off the property from the rental market, Bridgford has been extremely slow in administration (e.g. confirming that our references and documentations were alright and confirming acceptance of the offer of rent). Afterwards, despite the property was managed by Bridgford we dealt directly with the landlord who was fortunately very helpful throughout.
At the end of a two years tenancy, we left the house and had it cleaned professionally. Few minor issues were pointed out in the check-out report (few light bulbs to be changed, oven and hob to be cleaned, 'some' dust remaining on 'one' shelf in one bathroom...). We said we'd send our cleaner and the communication started being very scattered. Three months afterwards we received a letter detailing the deductions to be made on our deposit including a full new end of tenancy cleaning (£180), plus £60 of agency fees. We have now raised the issue of an unjust solution, and made a proposition to pay one third of the cleaning fees, but we haven't receive any answer yet...
And after three months we haven't received our deposit back yet!
2115 days ago