I've never had such a positive experience with an agency before. The rental process was very smooth, the customer service is excellent, and the maintenance team was extremely fast and helpful.
7th Jun 2018 (3 years ago)
I have been using DJ Alexander for around 2 years to rent out my property and paid around £2.5k in fees but had an absolutely shocking service from start to finish. They have not inspected the property regularly, the place has been wrecked by the tenants and they didn't even tell me when the tenants had given notice! The shower screen was broken off and in the livingroom, the place was filthy, damp in the bathroom, the front door frame has been damaged and the kitchen hob is now completely black. I have received one inspection report in 2 years and I've asked on multiple occasions where the rest are with no response. When I then advised I would be moving back into the property, they arranged for the check out to be done, but today I have just found them marketing my property on their website and Facebook. I called up and they even have viewings booked in for next week - when I am meant to be moving back in! Incompetent, would NEVER use again and would never recommend using. I am a first time landlord and I think they have taken advantage of the fact I am relatively inexperienced and just taken my money without giving a good service in return.
7th Aug 2020 (1 year ago)