From the moment we enquired about properties listed by DJ A, we felt looked after. This group of specialists, with such a tight time frame, truly pulled out the stops for us in every way imaginable. From Mark Hall to Natalie Cotton to finally the lease preparation and final agreement with Laura McTaggart, we always felt in good hands. I would have no hesitation in recommending their services. First class service and, once again, a huge thank you!
85 days ago
Extremely unprofessional, I would strongly recommend people to avoid this agency. I am making sure to upload a comment in every review page as they've put me to the most awkward situation that an agency can put someone. They do not care about the tenants ( that can be proven from other reviews with everyone having similar issues and of course DJ Alexander doing nothing to improve services)
Our story starts as, we got accepted for a flat and gave the deposit exactly at the moment they asked us. We gave our notice to our current landlord and late in the evening we received an email from DJ Alexander that the landlord saw our application and did not want to have three people. Dj Alexander just told us that this is something that they cannot help us with as it is something that the landlord wishes. We completely understand landlords wishes HOWEVER, we DO NOT understand how an agency can give the flat without having this important information from the beginning. We informed them from the beginning that we are three people for the flat and they were completely fine ( it should be mentioned that we are not HMO as we are family). Of course DJ Alexander did not take any responsibly for this horrendous services. It should be mentioned that we are still trying to get our deposit back ( which we are not scared that we will lose our money but that is another proof how unprofessional this agency is).
Of course, I will make sure that this review will be on every single review page and inform every person that I know about this HORRIBLE experience, knowing how difficult is finding a flat in Edinburgh.
Lastly, it has to be added that the flat ad was saying for a deposit of £500 but they asked us for half rent plus an added £300. However, even with the ad misleading us, we did provide the money without making any scene. This is EXTREMELY UNPROFESSIONAL from every angle.
683 days ago