We recently moved to a new house with D.J Alexander Letting and Estate Agents. We really felt they could not do enough to help us find the right property to suit our needs. They were frequently in touch with us right up until our move. The move was seamless and they really did all they could to ensure we had access to the property as quickly as possible. Lisa Grieve, Peter Thomson and Lauren Edmond were so personable and really went the extra mile to ensure we were satisfied with all the arrangements before moving.
9th Apr 2021 (6 mo. ago)
We trusted the good intentions of the company and believed the inventory given at the beginning of our tenancy was accurate enough. Now things that were overlooked before the beginning of our tenancy, might be charged as our fault. It is deliberately malicious. We will take this matter further and by no means we will let this company swindle us. Their intention is clear: keep the money from our deposit and ask for as much money they want from us. The deposit (£300) is more than enough to cover whatever delusion they may come up with. We did everything correctly and we feel not only betrayed but also laughed at by DJ Alexander.
Furthermore, the fact that they inspect the property on their own, after vacation, without the tenants present, raises a red flag as well.
There were some other irregularities in the process such as the time three agents came in without asking for permission first, situation the contract absolutely forbids.
How can someone even have enough time to think through such machiavellian plans to swindle people? It's beyond me.
(And no, I won't change nor edit this opinion. You deserve it. You know what you did with the inventory).
31st May 2019 (2 years ago)