I chose Neilsons to help me with my first ever sale, as I had no idea what I was doing or what to expect. They were terrific - particularly as I am now living in the US, and so couldn't come in to the office to sign things (that was kept to an absolute minimum - I only had to post one document) . Everything was explained beforehand, and all the costs were laid out. The flat got an offer after just three days on the market that too good to refuse. Then the pandemic came and everything stopped.
However, the contact with Neilsons continued and they explained what was happening as we worked through the delay, and gave me honest and frank advice on how to deal with it, and a buyer that wanted to shift the goalposts,
We just completed they conveyancing, and I couldn't be happier.
Thanks to all involved!
391 days ago
My experience with Neilsons started of Great. Dealing with Dave he was very efficient and quick to respond thought the whole process. However there was an ongoing Roof replacement on the property I was purchasing . I had raised my concerns to be investigated more to ensure I didn't have to pay for the bill. Dave passed this onto another member of the team who after consulting with the sellers solicitor confirmed I didn't have to pay for the roof replacement. The day I moved into the property I got a letter stating that I had to pay for the remaining 2/3 of the roof replacement which was just over £2000. Apparently only 1/3 of the roof had been replaced which I feel should have been picked up. This experience left me feeling a bit let down by Neilsons however It wouldn't put me off solely using Dave.
782 days ago