Looking at other recent reviews, I see some favourable ones - but also some one-star ratings, which I am afraid was very much our experience. I'd give no stars if I could.
We are relocating from London and needed somewhere to rent for six months while we settled in. Belvoir explained that they were busy for the next couple of days but squeezed us in for a viewing in Lynedoch Place. Not great customer service to make us feel as though they were doing us a big favour, but we liked the look of the flat so took what we could get. We received several reminders (texts and emails) to be sure we made our rendezvous, telling us that we had been allocated only 15 minutes so not to waste it - which was rather offputting, but we interpreted these as a sign of Belvoir's seriousness.
Wrong. We were at the property ten minutes ahead, but the only person who showed up was another potential client who, it turned out, was sharing the viewing. No-one from Belvoir appeared, the other guy left to see another place (but asked us to assure Belvoir that he had turned up), and we rang the Belvoir office.
It took three calls to establish that in fact Belvoir had no record of our appointment. We were stunned. They knew we had come all the way from London for this viewing - I have an email to prove it. They eventually asked if we could wait. Our agent could be with us in about 20 minutes. (I did mention that the other person had turned up and wanted them to know, but they simply ignored me.)
The appointment would have been 45 minutes late if we had waited. We were out of time and said so. We couldn't believe we had been so comprehensively let down. But now that I think about it, the signs were all there. Every time you ring, you have to listen to some marketing spiel -- "Here at Belvoir we know the difference between a house and a home..." and then press a number on your keypad to get through. If you ring too soon after their advertised opening time of 09:00, you may only get a recorded message saying that the office is not open yet. The staff do not seem to get to their desks until nearer 09:15.
Thanks heavens we had booked another viewing - with Rettie - a bit earlier the same day. They knew what they were doing and were the absolute opposite of Belvoir. So we rented from them. And that's my advice to anyone reading this review: go somewhere else.
At the time of writing (four days later), 4A Lynedoch Place is still advertised on Rightmove.
839 days ago