I bought a rental property where Bensons were the seller and the process was very smooth, attentive and personable staff. The experience was so positive I chose Bensons to advertise my property on the rental market and source a suitable tenant. Again this process was smooth and well executed. Thorough checks and sound advice regarding potential tenants. Helpful staff, Kevin, Sam and Shaun just to name a few. I'd recommend Bensons both to sell a property through, to buy from and to help with rental properties. Good job;)
166 days ago
Rented with them for just over a year and had pretty much every problem you can think of. Use any other estate agents. They refused to fix anything in the flat, I had no working fridge the entire time and only ever got more and more promises of a new one. The skirting boards where falling off, the heating didn't work properly and costed around 6 or 7 pound a day to use. All of the windows sounded open even when shut and you could feel a strong breeze through all the gaps.
I complained about all of the problems but not one thing was ever fixed. The flat was like something out of the third world and I only took it as I needed somewhere fast at the time.
They also are now currently trying to take 190 pound from my deposit for a deep clean even though I had already cleaned the flat very well including cleaning the carpets and making the entire place spotless. On top of that I personally repainted all the walls and fixed two doors that were hanging off their hinges when I moved in. Also the place was disgusting when I moved in with grime all over the bathroom and dirt literally everywhere.
The staff were always friendly just useless and incredibly lazy.
Do not use Benson's if you can help it in any way.
Update: now a man by the name of Alan Craig is just literally lying through his teeth to try and steal money from my deposit. This estate agents is criminal and the lack of any professionalism is shocking. It's like dealing with school children. There is no maturity or understanding in any correspondence. Just accusations and lies. He has claimed no notes where taken during any of the inspections even though I personally saw the inspector write down my problems in their tablet each time and make new promises each time. I should have just refused to pay several months rent and just left as what they are doing is illegal. This company could not really get any worse.
515 days ago