My husband and I have two properties on the market (one just sold) through Castles Paisley Office, and I cannot say enough about them. They are extremely professional. hardworking, and pleasant to deal with.
11th Dec 2021 (7 weeks ago)
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
Similar experience to a lot of other reviews, very slow to respond to issues with property, when they do respond they take an age to resolve. If they send people to do work to fix issues they send cowboy workmen. We were tenants for 14 months and had to contact multiple times to get things fixed, and some things were never fixed for the term of the tenancy. THEN we moved out, scrubbed the place clean, left the place in a much cleaner state than it was when we moved in (as it clearly hadn't been cleaned when we moved in). We were never supplied with an inventory despite asking on multiple occasions for one, so make sure you take photos upon moving in, and upon leaving a property managed by them to cover your back, because no matter how perfect you leave the property when you move out, they will claim part of your deposit.
Their tactic seems to be to wait until the very last day of the month they have to reply to your request for your funds back from safe deposit Scotland, then deny your request for the full amount back, and decide that they want almost half of it for themselves. I assume they do this as they think after waiting the full month, you'd be desperate to get the money back so would just accept their fraudulent claim for your money and forget about it.
If you have the choice, I'd highly recommend avoiding this agency, unless you are absolutely desperate, as you will have nothing but trouble with them, and then come up against their blatantly fraudulent behaviour at the end of your tenancy.
2nd Mar 2018 (3 years ago)