Have recently dealt with Louise who helped us secure our ideal home. Louise responded quickly and professionally and answered all our questions in a timely manner. She was extremely helpful and attentive to our needs throughout the process. I've dealt with a few other agencies and was left feeling let down by them all, so it was a tremendous relief when I contacted Louise and the whole process appeared to be effortless. I would highly recommend dealing with Louise. She sets the standard that others aspire to.
59 days ago
Radiators didn't work when I moved in back in January, I have reported them numerous times in the last 4 months yet they still haven't been fixed (now it's July). This sucked during February when we had minus temperatures. Floorboards missing in kitchen, wardrobe doors broken, extensive leak in bathroom resulting in water coming through floor if you step close to the sink, all of which have been reported by myself but NOT fixed by countrywide. The only thing I managed to get help with was massive infestation of water bugs when I moved in and the heavily stained mattress, which I'm thankful for as it wasn't the nicest moving into a dirty flat. Flat clearly was not checked before I moved in. I moved out yesterday (11th July) and after sending 3 emails from 8th to the 12th of June explaining that my flatmate was staying in the flat, they still thought we were both moving out. After talking to my flatmate, it turns out he had also explained to them on numerous occasions he wasn't moving out. Quite stressful when they tell you over the phone that a man is coming in 2 hours to take keys off everyone and check us both out, when I'd told them 6 weeks prior just one of us was leaving..
Massive lack of communications must be happening in that office. Unreliable letting agency.
1075 days ago