I have been delighted with my new tenants, and delighted with Fineholms professionalism and how quickly they found me tenants. I cannot fault the service we have received.
9th Jun 2018 (3 years ago)
It was a fair while ago but I am looking at flats at the moment and noticed this agency and even though the property looks nice I am instantly avoiding them. Having read the reviews so wanted to get mine in as they have not changed clearly.
A while back I was renting with them, it was NYE, I noticed water running down the walls from upstairs. They were closed due to the holidays, with no emergency number so I couldn't contact them. It kept getting worse and worse, basically upstairs was flooding and no one was in.
I didn't know what to do so called around for advice and was told to call the police, hire an emegency plumber and locksmith to break in and turn off the water and then contact the agency to sort the issue of payment when they reopened. This cost me about £500.
It was 3 days before the upstairs neighbour returned. I was told by the letting agency and the landlord that it wasn't their problem, essentially and I shouldn't have done it. I asked what I was supposed to do and the advice was I should have just let the flat get destroyed and the landlord would have claimed it on insurance, so I should have just lived in a flooded flat over the holidays (which would have ran down to the flat below eventually)
Months of back and forth got my nowhere. Never did get any comp for the locksmith or plumber, and they still found reasons to take most of my deposit. They were dismissive and rude the whole time, we eventually just gave up.
Even though this was a while ago it seems worth mentioning for anyone considering renting with them or any landlords considering using them (or at least any landlords with a sense of decency) as it seems they have not changed at all. Disappointing, the flat I was considering viewing looked lovely but based off past experience and these reviews, it put me right off ever being a tenant with them again.
14th Jul 2021 (6 mo. ago)