7th Sep 2026 (9 days ago)
Avoid Avoid Avoid.<br>Very disappointing and unacceptable service from Frank Innes Bingham<br><br>I would strongly advise anyone considering renting a property through Frank Innes in Bingham to think very carefully before proceeding. Our experience with their customer service from the very beginning has been extremely disappointing.<br><br>I would give one star only for the property viewing. Unfortunately, everything after that has been a very poor experience.<br><br>Frank Innes were fully aware that we were moving from Essex, yet we were asked to travel all the way to Bingham simply to sign the inventory document. I had to drive approximately six hours just to complete this paperwork, which was extremely inconvenient and unreasonable considering our circumstances.<br><br>However, the worst experience happened on the day we moved. We were already travelling with all our household belongings when we received a call informing us that the property had no electricity and that we would need to arrange this ourselves. This information should have been communicated to us well before our moving day.<br><br>It was a Saturday afternoon, and we were unable to contact the electricity supplier immediately. As a result, we were left without electricity and had to stay in a hotel for two days, despite having already moved our belongings and being ready to move into the property. This caused us significant inconvenience, stress and additional expense.<br><br>To make matters worse, we were provided with a mouldy fridge, which was extremely concerning from a hygiene and health perspective. We contacted Frank Innes multiple times by email regarding these issues, but received little to no response.<br><br>We even went personally to the Bingham office to try to resolve the situation. Instead of actually dealing with the problem, we were simply told to send an email. We showed the staff the emails we had already sent, and we were then told that a message would be sent internally so that someone could respond. This is not the level of customer service I would expect from a professional letting agent.<br><br>The whole experience has been incredibly stressful, especially when you are moving your entire household from another part of the country and relying on the letting agent to ensure the property is ready for occupation.<br><br>Communication has been extremely poor, the handling of the move was unacceptable, and the lack of response to our concerns has been very disappointing.<br><br>Based on our experience, I would not recommend Frank Innes Bingham to anyone looking for a property to rent. If you are considering renting through them, I would strongly suggest making sure everything is confirmed in writing before moving in and checking that essential services and facilities are actually available.<br><br>This has been an awful experience from beginning to end, and I sincerely hope other tenants do not have to go through what we have experienced.... Read more