Rented through Humphrey for almost 3 years. Worst renting experience I’ve ever had. Landlord was a cheapskate who did not want to fix anything, and we are currently disputing her withholding most of our deposit because neither she or Humphrey respect (or worse, understand) common law and renters rights.
Landlord blamed Humphrey for the lack of repairs, Humphrey blamed the landlord, and while those two were playing the blame game, our home became unbearable to live in and our mental health deteriorated.
What is clear is that Humphrey are enablers of slum landlords. They will promise anything to get you through the door and to sign their dodgy and poorly worded contracts (ours did not include a break clause!) so you’re stuck with them for as long as they can keep you.
They started advertising the property we were in, while we were in it, as 'available now', three weeks before we were due to vacate. The ad they used included such lies as, "recently refurbished" and, "comes furnished or unfurnished" and that the landlord is "flexible". The property had not been refurbished as, we were still living in it, and, almost all the furniture in the property was ours and left with us. And, although the landlord can be described in many words, "flexible" is not one of them.
But, I digress. Let's start at the beginning. We signed an 'Agreed to let' document with them, detailing all the things we requested (such as furniture that we didn't want etc. For reference: they used the exact same ad I quoted above. So. we were expecting a "flexible" landlord to actually be as advertised. How naive we were).
After a mini-odyssey waiting for the keys on the day we were meant to move in, we get to the house to find it exactly as it was when we had viewed it. Including all the furniture we had asked to be removed, which was clearly mentioned in our 'Agreed to let' document that we signed with them. First sign that Humphrey and Co's words are worth less than the ink they use to sign documents with.
We are then told, that, even though the landlord on the contract is a certain Mrs A, we will be dealing with her son. A University student. Darren Marcus of Humphrey seemed to think that this is acceptable. To have a child try and manage our tenancy. I could write a book at this point but I'll only talk about one thing regarding this child. This child thought it was acceptable to be moving furniture in and out of the house with his buddies, while we were trying to move in our own furniture, which we had to pile up in one room while he and his buddies, begrudgingly and moodily moved furniture out. The furniture that we asked they removed, in the "Agreed to Let". The document essentially said we agreed to let this house and they agreed to move some furniture out. They didn't.
The child/landlord's son, even felt it ok to question my housemate on her personal life, and, we are quite certain, helped himself into the house while we were gone (instead of waiting, because he had "super important business" to attend to and didn't fancy driving all the way from his house in Brighton to London to play 'landlords') and claimed the door was unlocked. Never in my life have I left the house and left the door unlocked. Not once, not ever. But hey, this is what you get with Humphrey and Co. All new experiences.
I admit, bells were ringing in my head at the time, but I thought that perhaps, these were just teething problems, and as Darren Marcus of Humphrey and Co wore a nice suit and seemed a 'down to earth' guy, everything would be sorted, soon, surely.
Needless to say, we later found out, after the council came over to measure the house, that really, this property shouldn't be rented to individual renters and that our landlord had not secured a licence to rent before and had been fined.
The above only covers the first few weeks. Google Reviews have a word limit and I haven't even gotten to the good stuff.
RENTERS: Do not rent through Humphrey. You will suffer.
SLUM LANDLORDS: Your search is over. You've found willing conspirators .
356 days ago