Very poor experience with this office. Terrible service stemming from terribly poor management. I have had my offer accepted by the vendor nine (9) months ago and contract exchange has not yet taken place! Still ongoing. Branch manager Andrew Wallington who should be dealing with the project, continuously on leave and taking days off. Just a general lack of involvement. Even incompetence has its limits.
I have had to personally chase for updates for the majority of the 9 months with Mr Wallington's colleagues, who of-course scarcely know what is going on. Finally, I have come to a position where I am forced to bow out. Having already raised this issue with the Regional Manager- Jacqui White. Her response was essentially it is a "busy office", there are no "notes on the system" to confirm [my] complaints and if you remain dissatisfied, refer your complaint to the customer relations manager. I will now be taking this up with the The Property Ombudsman. I certainly will not be contacting Haart for any further dealings and would recommend this office only as one to avoid.
14th Sep 2018 (3 years ago)